Legal & Policy Center

Terms & Conditions Rules for using CapHanu Enterprise, placing orders and managing accounts. Privacy Policy How personal information is collected, used, protected and managed. Return & Refund Policy Return eligibility, refund modes, inspection, timelines and exceptions. Cancellation Policy Order cancellation rules before dispatch, after dispatch and for special products. Shipping & Delivery Policy Shipping charges, delivery timelines, courier handling and delivery issues. Warranty Policy Warranty coverage, exclusions, service process and product-specific conditions.

Payment Policy Online payments, wallet, failed payments, refunds and chargeback handling. COD Policy Cash on Delivery eligibility, charges, refusal, RTO and safety rules. Cookie Policy Cookies, preferences, analytics, security storage and user choices. Account Security Policy Login, OTP, password, session, device and scam protection rules. Offers Policy Coupons, discounts, free shipping, promotional credits and offer reversals. Wallet & CapCoin Policy Wallet credits, CapCoins, redemption limits, expiry and adjustment rules.

Seller Policy Seller onboarding, listings, fulfilment, quality and marketplace conduct. Seller Payout Policy Seller settlements, deductions, payout holds, taxes and disputes. B2B & Wholesale Policy Bulk orders, quotations, GST details, dispatch, logistics and business terms. Affiliate Policy Affiliate tracking, commission, payout, promotion and misuse rules. Referral Policy Referral rewards, valid referrals, CapCoins, wallet credits and reversals. Review Policy Customer reviews, moderation, fake review control and seller responses.

Restricted Products Policy Products that are prohibited, restricted or require special compliance. Intellectual Property Policy Copyright, trademark, brand, takedown, seller and custom content rules. Grievance Policy Complaint handling, escalation, privacy requests and dispute review process. Digital Product Policy Downloads, licenses, digital access, refund limits and file security. Product Disclaimer Product images, descriptions, colors, sizing and listing information limits. General Disclaimer General website, product, pricing, content and service disclaimers.

Custom Product Policy Custom design, print approval, personalization, production and cancellation rules. Jewellery Policy Imitation jewellery information, care, non-gold claims and warranty limits.