Cookie Policy

📌 Overview & Purpose

CapHanu Enterprise uses cookies and similar technologies to make the website secure, fast, useful, personalized, and easier to use. Cookies help us keep users logged in, remember cart items, protect forms from abuse, detect suspicious activity, remember language/currency/preferences, improve search and product recommendations, understand website performance, and manage offers or marketing campaigns.

This Cookie Policy applies to CapHanu Enterprise website, shop pages, customer account pages, checkout, seller-related areas where applicable, support pages, digital product pages, policy pages, marketing pages, and any online service connected with CapHanu Enterprise.

🍪 What Are Cookies & Similar Technologies?

Cookies are small text files placed on your device by a website. Similar technologies may include browser local storage, session storage, pixels, tags, SDKs, device identifiers, server logs, tracking parameters, and security tokens. These technologies help the website recognize your browser, remember settings, secure sessions, and understand how the website is used.

• Session cookies may expire when you close your browser or after short inactivity.
• Persistent cookies may remain for a defined period unless deleted by you or expired automatically.
• First-party cookies are set by CapHanu Enterprise.
• Third-party cookies may be set by approved service providers such as analytics, payment, security, embedded content, or marketing partners.
• Local/session storage may store preferences, temporary UI state, or cart-related information in your browser.

🧩 Types of Cookies We May Use

We may use different categories of cookies depending on site features, user settings, security needs, and service providers.

🛡️ Essential Cookies

Essential cookies are required for the website to work safely and correctly. Without these cookies, important features such as login, cart, checkout, payment protection, CSRF security, account session, support forms, and fraud prevention may not work properly.

• Maintain secure customer login sessions.
• Remember cart items and checkout progress.
• Protect forms from CSRF and automated abuse.
• Detect suspicious activity, bots, repeated failed attempts, or security risks.
• Support payment flow, order confirmation, and refund/security verification.
• Maintain basic site routing, load balancing, and performance stability.

Essential cookies cannot usually be disabled from our website settings because they are necessary for core functionality. You may block them through browser settings, but the site may not work properly.

⚙️ Preference & Functional Cookies

Preference cookies help us remember your choices so you do not need to set them repeatedly.

• Remember language or regional preferences.
• Remember selected address, pincode, or delivery location hints where applicable.
• Remember login preference or “remember me” choice where enabled.
• Remember UI settings, filter preferences, sorting, wishlist views, or recently selected category.
• Remember cookie consent choices.
• Improve accessibility and browsing experience.

📊 Analytics & Performance Cookies

Analytics cookies and similar technologies help us understand how visitors use our website. This helps us improve page speed, search experience, product discovery, category design, checkout flow, error fixing, and overall user experience.

• Measure page visits, clicks, scroll behavior, search usage, and navigation flow.
• Identify slow pages, broken links, failed scripts, or checkout issues.
• Understand device type, browser type, approximate region, and site performance.
• Improve category pages, filters, product recommendations, and mobile/desktop UI.
• Analyze campaign performance without unnecessarily identifying individual users where not needed.

Analytics data may be aggregated or pseudonymized where practical. We do not use analytics cookies to collect sensitive payment credentials.

📢 Marketing, Offers & Advertising Cookies

Marketing cookies may help us show relevant offers, measure ad performance, manage referral/affiliate attribution, avoid showing repeated campaigns too often, and understand whether a promotional campaign is useful.

• Track coupon, offer, campaign, referral, or affiliate link performance.
• Measure whether ads or campaigns lead to website visits, cart actions, or orders.
• Support remarketing or personalized promotional messages where allowed.
• Remember that a user has already seen or dismissed a banner or offer popup.
• Prevent reward abuse, fake referrals, duplicate campaign claims, or suspicious promotional activity.

Marketing cookies may be provided by CapHanu Enterprise or approved third-party marketing/analytics partners. Users may control many marketing cookies through browser settings, device settings, or consent tools where available.

🔐 Security, Fraud Prevention & Abuse Control

Cookies and similar technologies may be used to protect customers, sellers, payments, wallet, CapCoins, coupons, referrals, digital downloads, support forms, and platform systems from abuse.

• Detect suspicious login attempts, automated bots, unusual checkout behavior, or repeated failed actions.
• Protect OTP, CSRF, session, checkout, payment, and account actions.
• Support risk review for payment, COD, refund, wallet, CapCoin, referral, and coupon misuse.
• Prevent duplicate account abuse, reward farming, fake orders, spam, scraping, and form attacks.
• Keep audit logs and security signals for legal, fraud prevention, and dispute purposes.

🔗 Third-party Cookies & Services

We may use third-party services for payments, analytics, ads, maps, fonts, videos, chat/support, courier tracking, fraud prevention, social sharing, CDN, performance monitoring, and embedded content. These third parties may set their own cookies or similar technologies when their services are loaded.

Third-party services operate under their own privacy and cookie policies. CapHanu Enterprise is not responsible for third-party cookie practices beyond our reasonable control.

💻 Local Storage, Session Storage & Device Data

In addition to cookies, we may use browser local storage or session storage to keep temporary or preference-based information. This may improve speed and reduce repeated server requests.

• Store cart UI state, recently viewed products, selected filters, or category preferences.
• Remember cookie consent settings or dismissed banners.
• Support login/session-related user experience without storing sensitive payment credentials.
• Improve search, AI search interface, voice search preference, and product browsing experience where applicable.
• Temporarily store data needed for forms, checkout, or support flow.

Users can clear local storage through browser settings. Clearing storage may reset preferences, logout sessions, or remove saved UI state.

🎛️ How You Can Manage Cookies

You can manage cookies through browser settings, device settings, privacy controls, ad settings, and consent tools where available. The exact steps depend on your browser and device.

• Block or delete cookies from your browser settings.
• Clear browsing data, cached data, local storage, or site data.
• Use private/incognito mode for temporary browsing.
• Adjust third-party cookie settings in your browser.
• Manage ad personalization from device or advertising platform settings where available.
• Use cookie consent controls on CapHanu Enterprise if provided on the website.

✅ Consent, Choices & Preference Changes

Where required or where we provide a cookie preference tool, users may choose to accept, reject, or customize optional cookies such as analytics, personalization, and marketing cookies. Essential cookies may still be used because they are necessary for the website to work.

• You may change your cookie preference if a cookie settings option is available.
• Consent choices may be stored in a cookie or local storage so the website remembers your decision.
• Withdrawing optional cookie consent may not delete cookies already stored; you may need to clear them from browser settings.
• Some third-party opt-out choices must be managed through the third-party platform or browser controls.
• Preference changes may take time to apply across all devices or browsers.

📄 Information Cookies May Collect

Depending on cookie type and website feature, cookies and similar technologies may collect or store limited technical and usage information.

• Session ID, login state, CSRF/security token, or cart/session reference.
• Device type, browser type, operating system, screen size, language, and approximate region.
• Pages visited, products viewed, search terms, clicks, filters, and checkout steps.
• Campaign source, referral code/link, affiliate tag, coupon interaction, or offer view.
• Security signals such as failed attempts, suspicious activity patterns, or device/session identifiers.
• Preference data such as cookie consent, language, dismissed popups, or UI settings.

We do not intentionally store UPI PIN, card PIN, CVV, full card number, OTP, or bank password in cookies.

⏳ Cookie Duration & Retention

Cookies may remain for different periods depending on their purpose. Some expire quickly; others may remain until deleted or until their planned expiry.

• Session cookies may expire when browser closes or session expires.
• Login, remember-me, or security cookies may last for the period needed to provide the feature safely.
• Preference cookies may remain until changed, deleted, or expired.
• Analytics and marketing cookies may have service-provider-defined expiry.
• Security and fraud signals may be retained in server logs or audit records for legal, security, dispute, and fraud prevention purposes.

👪 Children & Shared Devices

Users should be careful when using shared devices, family devices, cyber café systems, office computers, or public devices. Cookies may keep a session active or store preferences if the user does not logout or clear site data.

• Always logout after using a shared device.
• Do not save passwords on public computers.
• Clear cookies/site data if you used a public or shared device.
• Parents/guardians should supervise minors’ online activity and purchases.
• Do not share OTP, password, or account access with children or unauthorized persons.

🔒 Cookie Security Practices

CapHanu Enterprise aims to use reasonable security practices for cookies and sessions where technically possible. Security practices may include secure session handling, HTTP-only cookies, SameSite protections, HTTPS, CSRF tokens, expiry, rotation, and fraud checks.

• Session cookies may be protected to reduce unauthorized access risk.
• CSRF tokens may be used to protect forms and account actions.
• Security cookies may help detect unusual login, checkout, payment, or order activity.
• No internet system is 100% risk-free, so users must also protect their devices and accounts.
• Report suspicious login, unauthorized order, or payment issue immediately.

🚦 Do Not Track & Browser Signals

Some browsers send “Do Not Track” or privacy signals. Because there is no single universal standard that all websites and third-party providers follow in the same way, our response to such signals may vary by technology, browser, and service provider.

Users can still manage cookies through browser settings, consent controls where available, ad settings, device settings, and third-party opt-out tools.

🔐 Relationship with Privacy Policy

This Cookie Policy should be read together with the CapHanu Enterprise Privacy Policy. The Privacy Policy explains how we may collect, use, store, share, protect, and process personal information. Cookies may be one method through which certain technical, usage, or preference information is collected.

• Privacy Policy applies to broader personal data processing.
• This Cookie Policy focuses on cookies and similar technologies.
• Payment providers, analytics providers, advertising partners, and external services may have their own policies.
• If there is a conflict, the more specific policy or applicable legal requirement may apply to that issue.

🔄 Cookie Policy Updates

CapHanu Enterprise may update this Cookie Policy from time to time due to website changes, new features, analytics changes, marketing updates, payment/security tools, legal requirements, fraud prevention, or service provider changes.

Updated versions will be published on this page with the latest update date. Continued use of the website after updates means you acknowledge the revised Cookie Policy.

📩 Contact & Cookie Support

For cookie questions, privacy concerns, consent preference issues, account security concerns, tracking concerns, analytics/marketing opt-out questions, or policy clarification, contact official CapHanu Enterprise support channels.

Please do not share OTP, password, UPI PIN, card PIN, CVV, full card number, or bank password. Use only official CapHanu Enterprise support channels for privacy and cookie help.