Restricted Products Policy

📌 Overview & Purpose

CapHanu Enterprise is committed to safe, lawful, transparent, and customer-friendly commerce. This Restricted Products Policy explains which products cannot be listed, sold, promoted, shipped, fulfilled, advertised, or supported through the platform, and which products require approval, compliance documents, license, certification, safety information, or additional review before listing.

This policy applies to all sellers, marketplace vendors, manufacturers, distributors, wholesalers, B2B suppliers, affiliate partners, referral partners, custom product partners, digital product creators, advertisers, and users who list, upload, promote, or sell products through CapHanu Enterprise.

🏪 Seller Responsibility Before Listing

Every seller is responsible for checking whether the product is legal to sell, safe for customers, properly labeled, correctly described, authentic, non-infringing, and compliant with all applicable laws, regulations, platform policies, product category rules, and customer protection standards.

• Seller must not rely only on competitor listings or online availability to assume that a product is allowed.
• Seller must maintain supplier bills, import documents, tax invoices, compliance certificates, test reports, and authorization documents where applicable.
• Seller must immediately remove or pause any listing if legal status, product safety, stock authenticity, license, expiry, or compliance becomes doubtful.
• Seller must cooperate with CapHanu Enterprise during category review, audit, customer complaint, legal notice, brand complaint, safety recall, or government inquiry.

🚫 Strictly Prohibited Products

The following products are not allowed on CapHanu Enterprise unless the platform specifically creates a legally compliant category and provides written approval. Sellers should treat this list as broad guidance, not an exhaustive list.

CapHanu Enterprise may remove any product that appears to fall into a prohibited category even if the exact product is not listed above.

🛡️ Restricted / Regulated Products

Some products may be allowed only after verification, document review, category approval, quality proof, safety declaration, license confirmation, brand authorization, or special listing controls. Sellers must not list these products without ensuring compliance.

• Food, packaged food, nutraceuticals, ayurvedic, herbal, supplements, or ingestible products may require license, label, ingredient, expiry, batch, manufacturer, and safety compliance.
• Cosmetics, beauty, skincare, haircare, personal care, and hygiene products may require correct ingredients, expiry, batch, MRP, manufacturer/importer, and safety information.
• Electrical and electronic products may require safety marking, warranty details, voltage compatibility, charger standards, battery safety, and genuine product proof.
• Toys, baby products, child-use products, and school products may need safety, age suitability, choking hazard, and quality compliance.
• Medical, wellness, fitness, pain-relief, diagnostic, or therapeutic-looking products may require category review and no false medical claims.
• Imported products may require lawful import proof, country-of-origin declaration, importer details, labeling, tax documents, and product compliance.
• High-value branded products may require invoice, distributor proof, authenticity proof, and brand authorization where needed.
• Custom, digital, downloadable, license-key, software, template, or design products must comply with copyright, license, privacy, and delivery rules.

©️ Brand, Trademark, Copyright & Authenticity

Sellers must not list counterfeit, fake, unauthorized, pirated, copied, or intellectual-property-violating products. This includes fake branded fashion products, fake electronics, copied designs, unauthorized logo printing, pirated software, copied digital files, fake certificates, and imitation products that mislead customers as original branded goods.

• Seller must have genuine purchase invoice, distributor proof, brand authorization, or authenticity proof for branded products where required.
• Using a brand name in title, image, description, tag, or metadata without authorization may lead to listing removal.
• Products cannot be described as “original,” “genuine,” “branded,” “premium brand,” or similar if seller cannot prove authenticity.
• Replica, first copy, master copy, inspired copy, clone, lookalike, or fake-branded goods are not allowed.
• Custom products using logos, celebrity images, characters, sports teams, movies, or copyrighted art require customer/seller rights or permission.

CapHanu Enterprise may remove listings, hold payouts, suspend seller accounts, and share details with rights holders or authorities where necessary.

🏷️ Labeling, MRP, Quantity & Product Declarations

Sellers must provide accurate product declarations wherever required. Packaged products and regulated categories may need clear information such as MRP, net quantity, size, weight, expiry, batch number, manufacturing date, manufacturer/importer/packer details, country of origin, customer care details, ingredients, warnings, and usage instructions.

• MRP must be genuine and not artificially inflated to show fake discount.
• Pack size, quantity, combo contents, variant, color, size, and included items must be clearly disclosed.
• Expiry, best-before date, batch number, and manufacturing details must be accurate for applicable categories.
• Imported products must disclose importer details and country of origin where required.
• Products must not be relabeled, tampered, repacked, or sold with missing mandatory declarations if such declarations are legally required.

⚠️ Product Safety & Customer Protection

Sellers must not list unsafe, defective, recalled, expired, contaminated, tampered, damaged, hazardous, mislabeled, or misleading products. Product safety and customer protection are priority requirements on CapHanu Enterprise.

• Products must be safe for normal use when used according to instructions.
• Electrical goods must not create fire, shock, overheating, or battery hazard.
• Kids/baby products must not create choking, toxicity, sharp edge, or unsafe material risk.
• Beauty/personal care products must not be expired, leaked, contaminated, fake, or missing key label information.
• Products making health, medical, cure, diagnosis, weight-loss, or treatment claims must not make unsupported claims.
• Used/refurbished/open-box products must be clearly declared and may require separate approval.

CapHanu Enterprise may remove a product if customer complaints, safety reports, return patterns, or seller history suggest safety risk.

🧩 Category-wise Allowed / Restricted Guidance

The following table gives practical examples. Final decision depends on product details, seller documents, legal status, customer safety, and platform approval.

🔍 Listing Review, Approval & Removal

CapHanu Enterprise may review listings before or after publication. Review may be manual, automated, AI-assisted, complaint-based, risk-based, document-based, or category-based. Approval is not permanent and may be reconsidered anytime.

• Listings may be held for review if category is high-risk or documents are missing.
• Listings may be removed if description, image, price, claim, certificate, or legal status appears doubtful.
• CapHanu Enterprise may ask for invoice, license, certificate, brand authorization, supplier proof, test report, product label, packaging image, or sample.
• Seller must respond within the requested timeline; failure may lead to listing removal or payout hold.
• Customer complaints, return patterns, safety alerts, brand complaints, or government/legal requests may trigger review.

CapHanu Enterprise may change product category, edit title, hide claims, disable listing, restrict seller, or cancel orders if needed for safety or compliance.

🧑 Customer Safety, Complaints & Product Recall

If a product is reported as unsafe, illegal, counterfeit, defective, mislabeled, expired, harmful, or restricted, CapHanu Enterprise may take immediate action to protect customers.

• Product may be hidden, sales may be paused, orders may be cancelled, and refunds may be processed.
• Seller may be asked to provide proof, replacement, recall support, customer notification, or corrective action.
• Customers may be asked to stop using the product where safety concern exists.
• Seller may bear refund, replacement, shipping, recall, penalty, legal, and customer compensation costs if seller is responsible.
• CapHanu Enterprise may cooperate with authorities, brands, payment partners, courier partners, or customer protection bodies where necessary.

📢 Affiliate, Referral & Advertising Restrictions

Affiliates, referral partners, influencers, advertisers, sellers, and users must not promote prohibited, unsafe, misleading, or non-compliant products through CapHanu Enterprise links or campaigns.

• Do not advertise products with false medical, beauty, income, investment, guarantee, or miracle claims.
• Do not use misleading before/after images, fake testimonials, fake scarcity, fake price, or false brand association.
• Do not promote counterfeit or restricted products using affiliate links.
• Do not target children, vulnerable persons, or restricted audiences with prohibited products.
• Affiliate/referral rewards may be reversed for restricted product promotion, fake traffic, or policy violations.

🎨 Custom, Digital & User-uploaded Content Restrictions

Custom design products and digital products need special care because customers or sellers may upload files, logos, names, images, designs, software, templates, or other content.

• Do not upload illegal, hateful, violent, obscene, defamatory, terrorist, extremist, or harmful content.
• Do not upload copyrighted artwork, celebrity image, brand logo, movie/cartoon character, sports team mark, or trademark without permission.
• Do not upload private images or personal data of another person without consent.
• Do not sell pirated software, cracked tools, license keys obtained without authorization, malware, spyware, or stolen digital content.
• CapHanu Enterprise may reject, remove, cancel, or report content that violates policy or law.

🏢 B2B, Wholesale & Bulk Product Compliance

B2B, wholesale, bulk, reseller, institutional, corporate, and special procurement sellers must follow the same restricted product rules with additional documentation and compliance responsibilities.

• Bulk seller must provide genuine source, tax invoice, product declaration, compliance documents, and product safety proof where required.
• Bulk products must not be grey-market, smuggled, counterfeit, expired, recalled, relabeled, or non-compliant.
• Wholesale product claims, quantity, batch, expiry, and packaging condition must be accurate.
• CapHanu Enterprise may reject bulk orders or seller onboarding if product compliance risk is high.
• Bulk seller may be responsible for larger-scale recall, refund, replacement, and legal costs if product is restricted or unsafe.

⚖️ Penalties, Payout Hold & Account Action

Violation of this policy may lead to immediate action. The level of action depends on product risk, seller intent, customer impact, legal exposure, repeat history, cooperation, and evidence.

🧾 Seller Disputes & Appeals

If a seller believes that a listing was wrongly removed or restricted, the seller may contact official support with complete evidence. Appeal does not guarantee reinstatement.

• Seller must provide product ID, listing details, invoices, authorization letters, certificates, licenses, test reports, packaging images, product label images, and explanation.
• CapHanu Enterprise may review seller documents, customer complaints, brand complaints, legal requirements, product risk, and platform rules.
• Products may remain hidden during review.
• Fake, altered, expired, unverifiable, or unrelated documents may lead to stricter action.
• Final listing approval remains subject to platform discretion and applicable law.

🗣️ Customer / Brand / Rights-holder Reporting

Customers, brands, rights holders, authorities, sellers, and users may report suspicious, fake, unsafe, misleading, restricted, or prohibited products. Reports help maintain marketplace safety.

• Report should include product link, order ID if available, issue description, photos, invoice, proof, and contact details.
• CapHanu Enterprise may investigate and take action based on evidence.
• Genuine reports may result in listing removal, customer refund, seller review, or escalation.
• False, abusive, competitor-driven, or bad-faith reports may be rejected and may lead to action against the reporter.

🔄 Policy Updates

CapHanu Enterprise may update this Restricted Products Policy from time to time due to legal changes, product category expansion, seller marketplace rules, safety requirements, brand protection needs, customer complaints, fraud prevention, or platform improvements.

Updated versions will be published on this page with the latest update date. Continued selling, listing, promoting, or using the platform after updates means the seller/user acknowledges the revised policy.

📩 Contact & Support

For product compliance questions, seller listing approval, restricted category review, brand complaint, copyright complaint, unsafe product report, counterfeit product report, product takedown request, or policy clarification, contact official CapHanu Enterprise support channels with complete details.

Please do not share OTP, password, UPI PIN, card details, or unnecessary sensitive information. For restricted product reports, share product link, order ID, clear photos, and evidence through official support channels.