Offers, Coupons & Promotions Policy

📌 Overview & Scope

CapHanu Enterprise may offer discounts, coupons, flash deals, seasonal sales, product offers, combo offers, wallet credits, CapCoins, referral benefits, affiliate-linked benefits, VIP Club benefits, free shipping, seller offers, gift vouchers, store credits, cashback-style promotional credits, and other promotional schemes from time to time.

This Offers, Coupons & Promotions Policy applies to all customers, sellers, affiliates, referral users, campaign participants, guest users where allowed, B2B buyers where applicable, and any person using or promoting CapHanu Enterprise offers. Specific campaign rules shown on the offer page, product page, checkout page, coupon page, referral page, affiliate terms, or seller agreement may apply in addition to this policy.

🏷️ Types of Offers

CapHanu Enterprise may provide different types of promotional benefits depending on product category, seller campaign, festival season, customer segment, payment partner, loyalty tier, or platform decision.

✅ Offer Eligibility

Offer eligibility may depend on multiple factors. A customer may see an offer but may not be able to use it if the checkout conditions are not met.

• Minimum order value, maximum discount, eligible category, eligible product, eligible seller, or eligible brand may apply.
• Offer may be limited to new users, existing users, VIP users, referred users, selected pincodes, selected payment modes, or selected devices.
• Offer may be limited by date, time, stock, campaign budget, order count, per-user limit, per-household limit, per-device limit, or per-payment-method limit.
• Offer may be unavailable for B2B/wholesale orders, custom products, digital products, gift cards, restricted products, high-risk orders, or seller-excluded products.
• Offer eligibility may change before order confirmation if product price, stock, seller, coupon, campaign, address, payment mode, or order value changes.
• CapHanu Enterprise may restrict offers for accounts under fraud review, high return pattern, COD abuse, coupon misuse, or suspicious activity.

🎟️ Coupon Code Rules

Coupons may be manual codes, auto-applied codes, private codes, public codes, first-order codes, category codes, seller codes, referral codes, affiliate codes, payment method codes, or campaign codes. Coupon use must follow the specific coupon terms.

Coupons have no independent cash value and cannot be sold, transferred, exchanged for cash, or used outside official CapHanu Enterprise checkout unless specifically allowed.

🪙 CapCoin, Wallet Credit & Cashback-style Offers

CapCoins, wallet credits, store credits, refund credits, promotional credits, VIP benefits, and cashback-style credits may be used or earned according to Wallet & CapCoin Policy and campaign-specific terms.

• CapCoins may be earned on eligible orders, referral activity, review campaigns, VIP milestones, or special events.
• CapCoins may remain pending until delivery, return window, refund review, and fraud checks are completed.
• Wallet credits may be issued for refunds, support resolution, gift vouchers, promotional campaigns, or cashback-style offers.
• CapCoin conversion value, maximum redemption, expiry, category restrictions, and account limits may vary.
• Wallet/CapCoin may not be combinable with all coupons, payment offers, seller offers, or referral/affiliate rewards.
• CapCoins and promotional wallet credits generally cannot be withdrawn as cash unless specifically allowed by platform rules.

💳 Payment Partner & Bank Offers

CapHanu Enterprise may display offers provided by banks, card networks, UPI apps, wallets, payment gateways, EMI providers, or other payment partners. Such offers may be subject to partner terms in addition to CapHanu Enterprise terms.

• Payment partner offer may depend on card type, bank, UPI app, payment instrument, EMI plan, transaction amount, or user eligibility.
• Payment partner discount/cashback may fail if payment mode is changed, transaction is cancelled, or partner rejects eligibility.
• Bank cashback or reward may be credited by bank/payment partner according to their timeline, not necessarily by CapHanu Enterprise.
• CapHanu Enterprise is not responsible for delays or rejection caused by payment partner rules if order payment was otherwise successful.
• Refund, cancellation, or partial return may reverse payment partner benefit according to partner rules.

🏪 Seller-funded Offers & Marketplace Promotions

Marketplace sellers may participate in discounts, coupons, sale campaigns, free shipping, bundle offers, CapCoin campaigns, affiliate campaigns, or other promotions. Seller-funded offers may have seller-specific rules and availability.

• Seller offer may apply only to selected seller products, categories, SKUs, stock, or time period.
• Seller may withdraw or modify offers according to platform rules and campaign terms.
• If seller fails to fulfill an offer-linked order, customer resolution may be handled according to platform policies.
• Seller-funded discount may be adjusted in seller payout as per Seller Payout Policy.
• Repeated misleading offers, fake discounts, inflated MRP, or seller campaign abuse may lead to seller penalties.

🚚 Free Shipping, Delivery Offers & COD Offers

Free shipping, reduced shipping, COD fee waiver, delivery coupon, express delivery discount, or pincode-based delivery offer may be available for selected orders.

• Free shipping may require minimum order value, eligible pincode, eligible seller, eligible category, or prepaid payment.
• Heavy, bulky, fragile, remote-area, special handling, B2B, custom, or high-risk products may be excluded.
• If partial return reduces order value below free-shipping threshold, shipping benefit may be adjusted or deducted from refund where allowed.
• COD offers may be restricted for high-risk accounts, repeated RTO/refusal, high-value orders, or selected categories.
• Delivery offers do not guarantee exact delivery date unless specifically committed in writing.

🎁 Combo, Bundle, BOGO & Quantity Offers

Combo offers, bundle offers, buy-one-get-one offers, quantity discounts, free gift offers, add-on offers, and kit offers may have special conditions.

• All required items must remain in cart/order for combo benefit to apply.
• Free gift or add-on item may be subject to stock and may be substituted or removed if unavailable according to campaign terms.
• Partial return of combo items may reduce or reverse the discount.
• BOGO/free-item value may be adjusted across the order for refund calculation.
• Combo products may have special return rules where all items must be returned together for full refund.
• Bundle images may show multiple products, but included items depend on listing and order summary.

🤝 Referral & Affiliate Promotional Benefits

Referral and affiliate campaigns may provide CapCoins, wallet credits, coupons, discounts, or commission-like promotional benefits according to Referral Policy and Affiliate Policy where applicable.

• Referral benefit may be issued only for genuine new users and valid eligible orders.
• Affiliate reward may depend on tracking, attribution, order validity, return/refund status, and campaign rules.
• Self-referral, duplicate accounts, fake orders, bot traffic, coupon abuse, misleading promotion, and reward farming are prohibited.
• If the linked order is cancelled, returned, refunded, or disputed, referral/affiliate reward may be reversed.
• A transaction may not qualify for both referral reward and affiliate reward unless campaign allows it.

🎫 Gift Cards, Vouchers & Store Credits

CapHanu Enterprise may issue or sell gift cards, gift vouchers, store credits, promotional codes, goodwill credits, support credits, and special benefit codes.

• Gift cards/vouchers may have expiry, eligible category, minimum order value, maximum usage, and account restrictions.
• Vouchers should be kept confidential. CapHanu Enterprise is not responsible for misuse caused by sharing, theft, phishing, or customer negligence.
• Expired, used, blocked, fraud-linked, or cancelled vouchers may not be restored unless platform approves.
• Vouchers cannot be converted to cash or transferred unless explicitly allowed.
• Refund handling for voucher-used orders depends on voucher type and campaign rules.

⚠️ Pricing Error, MRP Error & Technical Glitch

Sometimes technical, human, seller, catalogue, tax, coupon, or system errors may cause incorrect price, wrong discount, wrong MRP, duplicate coupon, incorrect free item, incorrect shipping benefit, or unusually high promotional benefit.

• Obvious pricing errors do not create a right to receive the product at wrong price.
• CapHanu Enterprise may cancel, correct, refuse, or hold orders affected by pricing/coupon/system error.
• Incorrect coupon or duplicate benefit may be reversed even if temporarily visible in cart.
• If payment was made for an order cancelled due to pricing error, eligible refund will be processed according to Payment/Refund Policy.
• Seller-caused pricing or MRP manipulation may lead to seller penalty.

🚫 Exclusions: Digital, Custom, B2B & Restricted Products

Certain products and orders may be excluded from offers or may have special rules due to pricing, compliance, personalization, risk, licensing, or operational reasons.

• Digital products may be excluded from COD, refund coupons, free shipping, or certain cashback-style offers.
• Custom/personalized products may have limited cancellation and may not qualify for some coupon/restoration benefits.
• B2B/wholesale/bulk orders may follow quotation-based pricing instead of public coupon offers.
• Gift cards/vouchers may not be eligible for coupon discounts unless specifically allowed.
• Restricted/high-risk products may be excluded from promotions.
• Seller-specific products may not qualify for platform-wide coupons if seller does not participate.

🔁 Cancellation, Return, Refund & Offer Reversal

Offers are linked to valid orders. If the order is cancelled, returned, refunded, partially returned, exchanged, replaced, RTO, chargeback-linked, or found invalid, promotional benefits may be reversed or recalculated.

If a benefit has already been used before reversal, CapHanu Enterprise may adjust future wallet credits, CapCoins, refunds, order benefits, or account ledger.

🧾 Tax, Invoice, Charges & Discount Calculation

Offers may affect taxable value, invoice value, discount split, shipping charges, COD charges, rounding, seller payout, and refund calculation. Final invoice and refund may be calculated according to platform logic, seller tax details, payment mode, applicable law, and campaign terms.

• Discount may be applied item-wise, order-wise, category-wise, seller-wise, or payment-wise depending on system logic.
• Tax may be calculated before or after discount depending on product and applicable rules.
• Shipping, COD, payment handling, gift wrap, or service charges may not always be discounted.
• Rounding differences may occur in tax, discount, wallet, CapCoin, partial refund, or invoice calculation.
• Business buyers and sellers should consult their tax advisors for accounting treatment of offers and promotional credits.

🛡️ Misuse, Fraud & Abuse Control

CapHanu Enterprise may monitor offer usage to detect fraud, fake orders, coupon abuse, duplicate accounts, bot activity, self-referral, affiliate abuse, reward farming, COD abuse, payment misuse, and abnormal return patterns.

• Creating multiple accounts to use first-order coupons is prohibited.
• Using fake mobile numbers, temporary emails, fake addresses, or false identities to gain offers is prohibited.
• Ordering only to earn rewards and then returning/refusing products may be treated as misuse.
• Sharing private coupon codes publicly without permission may lead to code cancellation.
• Using bots, scripts, automation, bulk checkout, or exploit tools to claim offers is prohibited.
• Offer abuse may result in cancellation, reward reversal, wallet/CapCoin hold, COD restriction, account suspension, or legal action.

⚖️ Offer Disputes & Missing Benefit Claims

Customers may contact support if an eligible coupon did not apply, CapCoin was not credited, wallet credit is missing, referral/affiliate reward is pending, or discount calculation appears incorrect.

• Provide order ID, coupon code, screenshot, campaign link, date/time, account details, and clear issue description.
• Support may review system logs, campaign rules, order status, payment status, return/refund status, and fraud signals.
• Benefits may not be issued if coupon expired, order was ineligible, code was entered incorrectly, tracking failed, or campaign budget/limit was reached.
• Customer screenshots alone may not override system records, campaign terms, or misuse checks.
• Final resolution may include credit, correction, rejection, reversal, or account review depending on facts.

🔄 Policy Updates & Offer Changes

CapHanu Enterprise may change, pause, withdraw, extend, restrict, or discontinue any offer, coupon, campaign, CapCoin benefit, wallet credit, referral benefit, affiliate benefit, free shipping offer, or seller promotion at any time for business, technical, legal, fraud prevention, stock, seller, or operational reasons.

• Offer terms may be updated on product page, checkout, offer page, campaign banner, app/site notification, or policy page.
• Continued use of offers after update means user acknowledges revised terms.
• Campaign-specific terms may override this general policy for that campaign.
• CapHanu Enterprise’s system records will generally be treated as primary record for offer eligibility and usage, subject to genuine error correction.

📩 Contact & Offer Support

For coupon issues, missing CapCoins, wallet credit, referral benefit, affiliate reward, gift voucher issue, wrong discount, offer reversal, seller offer dispute, or promotion policy clarification, contact official CapHanu Enterprise support channels with complete details.

Please do not share OTP, password, UPI PIN, card details, or sensitive payment information. Use only official CapHanu Enterprise support channels for offer and coupon help.