Affiliate Policy

📌 Overview & Purpose

CapHanu Enterprise may operate an affiliate program where approved affiliates, publishers, influencers, bloggers, creators, comparison pages, deal pages, community owners, business partners, or marketing partners can promote eligible CapHanu products, offers, or pages using approved affiliate links/codes. Eligible valid sales or actions may earn commission, wallet credit, CapCoins, coupons, promotional rewards, or other agreed benefits.

This Affiliate Policy applies to all affiliate partners, applicants, promoters, influencers, publishers, advertising partners, referral-style commercial promoters, sellers using affiliate tools, and any person who uses CapHanu affiliate tracking, links, coupons, banners, APIs, feeds, or promotional assets.

🤝 Affiliate Program Scope

Affiliate participation may include promoting CapHanu Enterprise products, categories, campaigns, coupons, seller offers, digital products, custom products, B2B lead pages, or approved marketing pages through tracked links, approved coupons, banners, or campaign URLs.

CapHanu Enterprise may approve, reject, pause, limit, or close affiliate participation at any time based on channel quality, fraud risk, policy compliance, business needs, category restrictions, or campaign availability.

✅ Affiliate Eligibility & Approval

Affiliate access may require application, approval, identity verification, channel review, bank/KYC details, tax details, and agreement to program rules. Approval is not guaranteed and may be temporary or campaign-specific.

• Affiliate must provide accurate name, contact details, website/social/channel details, and payment information where required.
• Affiliate should have genuine audience, lawful promotional channels, and transparent marketing practices.
• CapHanu Enterprise may reject channels containing spam, piracy, illegal content, hate content, adult/exploitative content, fake offers, malware, deceptive ads, or restricted product promotion.
• Affiliate must be legally capable of entering into promotional/marketing arrangement.
• Business affiliates may be asked for GST, PAN, business proof, bank proof, address proof, or other verification documents.
• CapHanu Enterprise may re-verify affiliate accounts periodically or before payout.

🔗 Affiliate Links, Tracking & Attribution

Affiliate commission depends on proper tracking. Tracking may use affiliate ID, referral parameters, coupon code, cookies, session data, device/browser signals, server-side logs, order records, campaign tags, or other attribution methods.

CapHanu Enterprise is not responsible for lost commission due to incorrect link usage, browser restrictions, tracking blockers, user clearing cookies, wrong coupon use, modified URL, expired campaign, or customer completing purchase through another channel.

🪙 Commission, Rewards & Eligible Orders

Affiliate commission or reward may be based on product category, order value, net sale value, campaign, seller participation, coupon use, user type, payment mode, delivery status, and written affiliate terms.

• Commission may be percentage-based, fixed amount, tier-based, category-wise, product-wise, campaign-wise, or custom agreed.
• Commission may be calculated on net eligible value, excluding tax, shipping, COD fee, discounts, wallet/CapCoin usage, gift card value, cancelled items, returned items, or non-eligible charges.
• Only valid, genuine, paid, delivered, non-returned, non-fraudulent, and eligible orders may qualify for approved commission.
• Some categories, sellers, products, gift cards, digital products, custom orders, B2B orders, restricted products, or low-margin products may be excluded or have lower commission.
• Commission shown in dashboard may be estimated/pending until final validation.
• CapHanu Enterprise may correct duplicate, wrong, inflated, or technical-error commission entries.

📊 Commission Status & Validation

Affiliate dashboard or report may show different statuses. These statuses help affiliates understand whether a tracked event is pending, approved, rejected, or paid.

💸 Payout, Minimum Threshold, KYC & Tax

Affiliate payouts may be processed after commission is approved, payout threshold is met, account is in good standing, KYC/tax/bank details are verified, and there is no fraud or policy hold.

• Minimum payout threshold may apply before payout is released.
• Payout may be made by bank transfer, UPI, wallet credit, store credit, CapCoin, coupon, or other approved mode depending on affiliate type and program terms.
• Affiliate must provide correct bank account, UPI, PAN, GST, address, business details, or tax documents where required.
• Incorrect payout details may delay payout. CapHanu Enterprise is not responsible for delays caused by wrong details submitted by affiliate.
• TDS/TCS, GST, invoice, self-invoice, tax reporting, or other statutory requirements may apply where required.
• Affiliate is responsible for their own tax, accounting, income reporting, and legal compliance.
• Payout may be held for missing KYC, suspicious traffic, invalid orders, chargebacks, refund risk, or policy violation.

📢 Promotional Channel & Content Rules

Affiliates must promote CapHanu Enterprise honestly, lawfully, and transparently. Promotional content should not mislead customers about prices, offers, availability, warranty, delivery, return, refund, brand authenticity, seller status, or product quality.

• Use only accurate product information, correct pricing, valid offers, and approved links/codes.
• Do not claim to be official CapHanu support, employee, franchise, seller, distributor, or authorized agent unless written approval is given.
• Do not create fake CapHanu pages, fake customer care numbers, fake refund pages, fake coupons, or phishing-style websites.
• Do not misrepresent discounts, stock, delivery time, warranty, return policy, or product features.
• Do not use abusive, obscene, hateful, illegal, adult, exploitative, violent, discriminatory, or harmful content in promotion.
• Do not spam through SMS, WhatsApp, email, comments, groups, DMs, auto-posting, or bot traffic.
• Follow social media, search engine, email, telecom, advertising, and influencer disclosure rules applicable to the channel used.

🏷️ Brand Bidding, Ads, Domains & Social Handles

Affiliates must not misuse CapHanu Enterprise brand name, trademark, domain, logo, or official identity in ads, domains, social pages, or search campaigns.

• Do not bid on “CapHanu”, “CapHanu Enterprise”, misspellings, or confusingly similar brand keywords in paid ads unless written permission is given.
• Do not register domains, social handles, pages, groups, or apps that look official or confusingly similar to CapHanu Enterprise.
• Do not use CapHanu logo, screenshots, banners, or brand assets in misleading way.
• Do not run ads that directly link to CapHanu pages using prohibited brand terms or fake claims.
• Do not use “official”, “customer care”, “refund support”, “helpline”, “admin”, or similar words to mislead users.
• CapHanu Enterprise may request immediate removal of unauthorized brand usage.

🎟️ Coupon, Deal & Offer Promotion Rules

Affiliates may promote coupons, deals, and offers only when they are valid, approved, and not misleading. Coupon misuse can harm customers and reduce trust.

• Do not promote expired, fake, private, leaked, employee-only, seller-only, or unauthorized coupon codes.
• Do not hide terms like minimum order value, max discount, category exclusion, expiry, or user eligibility.
• Do not claim “guaranteed discount” where coupon application depends on eligibility.
• Do not use clickbait such as fake “100% off”, fake free product, fake refund, or fake limited stock.
• Private affiliate coupon codes may be cancelled if leaked, abused, or promoted outside approved channel.
• Commission may be rejected if the coupon was not approved for affiliate promotion.

🧩 Product Category & Restricted Promotion Rules

Affiliates must not promote products in a way that violates Restricted Products Policy, Intellectual Property Policy, Product Disclaimer, or category-specific rules.

• Do not promote counterfeit, fake branded, illegal, unsafe, restricted, prohibited, pirated, or misleading products.
• Do not make unsupported medical, health, beauty, weight loss, income, warranty, guarantee, or safety claims.
• For imitation jewellery, do not claim real gold, real diamond, or certified purity unless product listing clearly proves it.
• For custom products, do not promote unauthorized brand logo printing, celebrity images, copyrighted characters, or illegal designs.
• For digital products, do not promote piracy, cracked software, license abuse, malware, or unauthorized downloads.
• For B2B/wholesale, do not promise pricing, availability, credit terms, delivery, or bulk supply without approved quotation.

🔄 Affiliate vs Referral Program

Affiliate program and referral program may be separate. Referral program is usually for genuine customer-to-customer invitations, while affiliate program is for approved promotional partners and content-based marketing.

• A transaction may not qualify for both affiliate commission and referral reward unless campaign terms allow it.
• Affiliate links should not be used for self-referral, duplicate accounts, fake orders, or reward farming.
• Referral benefits, wallet credits, CapCoins, and affiliate commission may have different validation and reversal rules.
• CapHanu Enterprise may decide final attribution based on tracking system, coupon use, campaign rules, and fraud checks.

🔁 Return, Refund, Cancellation & Commission Reversal

Affiliate commission depends on a valid completed transaction. If the linked order is cancelled, returned, refunded, partially refunded, replaced, RTO, chargeback-linked, disputed, fake, or policy-violating, affiliate commission may be rejected, reduced, held, or reversed.

If commission has already been paid and later the transaction becomes invalid, CapHanu Enterprise may recover the amount from future payouts, wallet balance, payable rewards, or other lawful recovery method.

🚫 Self-orders, Duplicate Accounts & Internal Abuse

Affiliates must not create artificial transactions to earn commission. The affiliate program is intended for genuine third-party customer acquisition, not self-purchase reward farming.

• Self-orders through your own affiliate link may be rejected unless a campaign explicitly allows it.
• Orders from duplicate accounts, same device networks, same household patterns, fake addresses, or suspicious payment methods may be reviewed.
• Affiliates must not ask customers to place fake orders, refuse COD, return products after reward, or misuse coupons.
• Employees, sellers, vendors, agencies, or partners may have special restrictions if they use affiliate links for internal orders.
• Affiliate commission may be cancelled for artificial, circular, or manipulated transactions.

🔐 Privacy, Customer Data & Communication Rules

Affiliates must respect customer privacy and data protection. Affiliates should not collect, store, sell, misuse, or expose customer personal information without lawful basis and proper consent.

• Do not ask customers for OTP, password, UPI PIN, card details, CVV, bank password, or CapHanu account credentials.
• Do not impersonate CapHanu support to collect customer data.
• Do not upload customer data to unsafe tools or use it for spam.
• Do not use referral/affiliate traffic to create phishing pages or fake login pages.
• Any email/SMS/WhatsApp marketing must follow lawful consent and opt-out practices.
• Affiliate data and tracking data may be processed according to Privacy Policy, Cookie Policy, and program terms.

©️ Content, Copyright & Intellectual Property Rules

Affiliates should create original, accurate, and lawful promotional content. Third-party copyrights, trademarks, brand assets, product images, videos, logos, and personal images must be used only where permitted.

• Do not copy product images, videos, reviews, creator content, or competitor content without permission.
• Do not use celebrity photos, influencer images, movie/cartoon characters, music, sports team logos, or brand assets without authorization.
• Use approved CapHanu assets only according to brand guidelines or written permission.
• Do not create misleading product comparisons or fake review content.
• CapHanu Enterprise may request removal of inaccurate, infringing, or brand-damaging content.

🛡️ Fraud, Abuse & Traffic Quality Control

CapHanu Enterprise may monitor affiliate traffic and transactions to detect fake traffic, bot clicks, click spam, cookie stuffing, forced clicks, hidden iframes, fake leads, self-orders, duplicate accounts, coupon abuse, return abuse, COD abuse, malware, phishing, and suspicious conversions.

• Bot traffic, paid-to-click traffic, incentivized fake traffic, auto-refresh clicks, or misleading redirects are prohibited.
• Cookie stuffing, hidden tracking, forced redirects, pop-under abuse, or unauthorized browser extensions are prohibited.
• Fake reviews, fake testimonials, fake screenshots, fake delivery proof, or false income claims are prohibited.
• CapHanu Enterprise may hold payout and audit affiliate account if traffic quality is suspicious.
• Fraudulent commission may be reversed, recovered, or permanently forfeited.
• Severe abuse may lead to account termination and legal action where necessary.

📈 Reports, Dashboard & Data Accuracy

Affiliate reports, dashboard numbers, clicks, conversion counts, pending commission, approved commission, and payout records are provided for operational convenience. They may change after validation, returns, refunds, fraud review, or technical corrections.

• Click count does not guarantee commission.
• Pending order does not guarantee approved commission.
• Dashboard data may be delayed due to cache, tracking sync, payment confirmation, or validation cycle.
• CapHanu Enterprise may correct reporting errors, duplicate entries, or wrong attribution.
• Affiliates should keep their own records but official platform records will generally be used for final validation.

⛔ Suspension, Termination & Final Settlement

CapHanu Enterprise may suspend or terminate affiliate access for policy violation, poor traffic quality, fraud risk, brand misuse, spam, illegal promotion, false claims, customer complaints, or business reasons.

• Affiliate links/codes may stop working after suspension or termination.
• Pending commission may be held until review is complete.
• Invalid, fraudulent, or policy-violating commission may be forfeited.
• Approved unpaid commission may be processed according to payout rules after deductions and validation, unless violation terms allow forfeiture.
• Affiliate must stop using CapHanu brand assets, links, coupons, and claims after termination.
• CapHanu Enterprise may retain records for audit, tax, legal, fraud prevention, and dispute purposes.

⚖️ Affiliate Disputes & Missing Commission Claims

Affiliates may raise disputes for missing tracking, rejected commission, payout delay, wrong payout, coupon attribution, dashboard error, or account restriction. Disputes must be clear and evidence-based.

• Provide affiliate ID, link/coupon used, campaign name, customer/order details where available, screenshots, dates, click proof, and issue explanation.
• CapHanu Enterprise may review system logs, cookies/session records, order status, payment status, refund/return status, fraud signals, and campaign terms.
• Manual approval may be refused if attribution cannot be verified or campaign terms were not met.
• Disputes raised after a long delay may be difficult to verify and may be rejected.
• Final resolution may include approval, rejection, partial correction, payout hold, reversal, or account action.

🔄 Program Changes & Policy Updates

CapHanu Enterprise may change affiliate commission rates, eligible categories, tracking windows, payout threshold, payout cycle, coupon rules, prohibited methods, campaign terms, reporting methods, or program availability at any time.

• New commission rates may apply from the effective date stated by platform/campaign.
• Campaign-specific terms may override this general policy for that campaign.
• Program may be paused or discontinued for selected affiliates, categories, channels, products, or regions.
• Continued use of affiliate links/codes after updates means affiliate accepts revised terms.

📩 Contact & Affiliate Support

For affiliate registration, link issue, coupon issue, missing commission, payout, KYC, tax, rejected order, tracking problem, brand guideline, promotion approval, or policy clarification, contact official CapHanu Enterprise support channels with complete details.

Please do not share OTP, password, UPI PIN, card PIN, CVV, full card number, or bank password. Share affiliate ID, campaign name, link/coupon, screenshots, payout reference, and issue details only through official support channels.