Warranty Policy

📌 Introduction

CapHanu Enterprise sells different types of products through its own store and marketplace sellers. Because every category is different, warranty is not the same for all products. Some products may come with official brand warranty, some may come with seller warranty, some may offer only a short replacement warranty, and some products may be sold without any warranty.

Warranty is separate from return, refund, cancellation, and delivery policies. A product may be returnable for a short period but may not have long-term warranty. A product may be non-returnable but may still have manufacturer warranty for a genuine manufacturing defect. Customers should always check the product page, invoice, warranty card, seller terms, and brand terms before buying.

✅ Warranty Availability

Warranty is product-specific and is not automatically included with every purchase. Warranty availability, duration, claim method, covered defects, excluded damages, and service method may differ by category, brand, seller, model, batch, and product price.

🧩 Category-wise Warranty Rules

The following table gives a practical warranty guide. Final eligibility will depend on product page information, seller terms, brand terms, invoice, warranty card, and applicable law.

🏪 Brand, Seller & Marketplace Warranty

For brand warranty, the warranty provider is usually the manufacturer or brand. The customer may need to visit or contact the authorized service center with invoice, warranty card, serial number, model number, and product proof. CapHanu Enterprise may help with invoice and guidance, but final service decision is made by the brand or service center.

For seller warranty, the seller is responsible for checking and resolving eligible warranty claims as per seller warranty terms. CapHanu Enterprise may facilitate communication, proof submission, seller escalation, and claim records. Seller warranty does not automatically become brand warranty.

For marketplace orders, different sellers may offer different warranty terms for similar products. Customers should read warranty information carefully before purchase.

🧾 Required Proof & Documents

Warranty claims require valid proof. Claims may be delayed or rejected if required documents are missing, altered, unreadable, mismatched, or suspicious.

• Order ID and registered mobile/email.
• Invoice or purchase bill.
• Warranty card, seller warranty slip, or brand card if provided.
• Product serial number, IMEI, batch number, model number, barcode, or QR code where applicable.
• Clear photos and video showing the issue.
• All accessories, charger, cable, manual, original parts, or packaging if requested.
• Brand service center job sheet or diagnosis report where applicable.

📋 Warranty Claim Process

Warranty claim process may differ depending on whether the warranty is brand warranty, seller warranty, replacement warranty, or service-center warranty.

Submitting a warranty claim does not guarantee approval. Final approval depends on defect type, inspection, product condition, warranty terms, proof validity, service-center report, and seller/brand decision.

✅ What Warranty May Cover

Warranty may cover manufacturing defects, internal functional defects, workmanship defects, hardware failure, material defect, or selected parts mentioned in warranty terms. Coverage depends on the warranty provider and product terms.

• Product not working due to manufacturing defect despite normal use.
• Internal electronic failure not caused by misuse, liquid, fire, voltage, impact, or tampering.
• Defective component covered by brand or seller warranty.
• Replacement warranty claim within allowed replacement period.
• Service or part support where brand/seller policy allows it.

Warranty coverage does not always mean refund. Many warranty claims are resolved through repair, service, part replacement, or replacement according to warranty terms.

🚫 What Warranty Does Not Cover

Warranty generally does not cover misuse, accident, physical damage, customer negligence, unauthorized repair, consumables, normal wear and tear, or exclusions listed by brand/seller.

• Physical damage, cracks, dents, scratches, cuts, burns, broken parts, or impact damage.
• Water, liquid, moisture, sweat, corrosion, chemical, fire, dust, or heat damage.
• Voltage fluctuation, wrong charger, power surge, improper installation, or incompatible usage.
• Unauthorized repair, tampering, opening, modification, altered serial number, missing IMEI, or broken seal.
• Normal wear and tear, fabric shrinkage, color fading, cosmetic marks, sole wear, battery degradation, or consumables.
• Accessories, packaging, freebies, cables, remote, battery, adapter, strap, pouch, or cover unless specifically covered.
• Damage during return/service shipping due to poor packing.

🔧 Repair, Replacement, Refund & Resolution

Warranty resolution may include repair, service, software reset, part replacement, full product replacement, seller resolution, brand service-center support, or other suitable remedy. Refund is generally not the first warranty remedy unless the warranty provider specifically approves it.

• Repair may be attempted before replacement.
• Replacement may be same model, equivalent model, refurbished, seller-approved product, or alternate product depending on availability.
• If the same product is unavailable, brand/seller may provide alternate resolution according to warranty terms.
• Warranty replacement may not restart a new warranty period unless warranty provider states so.
• Refund may be considered only in exceptional approved cases where repair/replacement is impossible and policy permits it.

🚚 Service Shipping, Pickup & Inspection Cost

Warranty service may require the customer to visit a service center, ship the product to seller/service center, or submit the product for inspection. Pickup availability is not guaranteed for every product or pincode.

• For brand warranty, customer may need to visit authorized service center at their own cost unless brand provides pickup.
• For seller warranty, pickup/shipping depends on seller warranty terms.
• If claim is approved, eligible shipping may be reimbursed only if pre-approved.
• If claim is rejected due to misuse or non-covered issue, customer may bear shipping, inspection, repair, or return cost.
• Product must be safely packed while shipping for inspection.

⏱️ Warranty Timeline

Warranty timelines vary by brand, seller, service center, defect type, product category, parts availability, courier time, customer location, and inspection workload.

⚠️ No Warranty Products

Products clearly listed as “No Warranty” do not include long-term repair, replacement, service, or warranty claim. This may apply due to hygiene, consumable nature, low value, personalization, digital delivery, category restriction, seller terms, or product type.

No warranty does not remove the customer’s right to raise immediate delivery-related issues such as wrong item, damaged item, expired item, missing item, or materially different product within the applicable return window. Such issues are handled under the Return & Refund Policy, not long-term warranty.

🎨 Custom, Personalized & Digital Product Warranty

Custom print, personalized, made-to-order, and design-based products generally do not carry standard warranty. Production defects may be reviewed shortly after delivery with valid proof. Customer-approved design, spelling, low-quality image, wrong size, or wrong design selection is not a warranty defect.

Digital products, downloads, templates, license keys, software files, design files, and access-based products do not carry physical warranty. Technical delivery issues may be supported according to digital product terms. Unauthorized sharing, redistribution, account misuse, or license violation may terminate access.

👛 Wallet, CapCoin & Promotional Adjustment

If a warranty claim is exceptionally resolved through refund, wallet credit, store credit, coupon, or replacement value adjustment, related promotional benefits may be recalculated.

• CapCoins earned from refunded product may be reversed.
• Coupon, cashback, referral reward, affiliate commission, VIP benefit, or promotional credit may be adjusted.
• Wallet credit may be used as resolution only when approved.
• If only a part or accessory is replaced, full order refund may not apply.

🏢 B2B, Wholesale & Bulk Warranty

Warranty for B2B, wholesale, institutional, reseller, custom quotation, and bulk orders depends on written quotation, invoice terms, product category, brand support, seller terms, and agreed commercial conditions. Bulk orders may not follow standard retail warranty support.

• Batch-wise defect proof, photos, videos, sample inspection, and invoice may be required.
• Dead-on-arrival or transit damage must be reported quickly with unloading/opening proof.
• Warranty may be limited to replacement of defective units, spare parts, service support, or credit note.
• Bulk return or refund is not automatic unless explicitly agreed or legally required.

🛡️ Fraudulent Warranty Claims & Abuse Control

CapHanu Enterprise may monitor warranty claims for false claims, product swapping, serial number mismatch, fake invoices, edited videos, tampered items, unauthorized repairs, abnormal claim frequency, or abuse of replacement policies.

If misuse is detected, warranty claim may be rejected, account features may be restricted, COD/wallet/CapCoin benefits may be limited, seller payouts may be adjusted, and legal action may be taken where necessary.

🧑 Customer Responsibility

Customers are responsible for reading warranty terms before purchase, using products according to instructions, keeping invoice and warranty documents safe, avoiding unauthorized repair, and submitting accurate proof during warranty claims.

• Do not remove serial number, IMEI, QR code, warranty sticker, or brand seal.
• Do not open, repair, modify, root, tamper, or alter the product unless authorized.
• Use correct charger, voltage, accessories, installation method, and operating environment.
• Protect product from impact, water, heat, dust, moisture, chemicals, and misuse.
• Cooperate with support, seller, brand, or service center during inspection.

⚖️ CapHanu Enterprise Rights

CapHanu Enterprise reserves the right to verify warranty claims, request additional proof, forward claim to seller or brand, reject invalid claims, escalate genuine cases, limit abusive accounts, adjust rewards/refunds, and update warranty handling rules according to product category, seller terms, brand terms, and platform requirements.

CapHanu Enterprise does not create warranty for products where warranty is not offered by brand, seller, or platform. We may provide assistance, but final brand warranty approval may remain with the brand, manufacturer, or authorized service center.

🔄 Policy Updates

CapHanu Enterprise may update this Warranty Policy from time to time due to brand policy changes, seller policy changes, product category updates, service-center process changes, marketplace operations, legal requirements, fraud prevention needs, or customer support improvements.

📩 Contact & Support

For warranty questions, claim registration, service-center guidance, seller warranty support, brand warranty help, invoice support, serial number issue, repair/replacement status, or warranty dispute, customers should contact official CapHanu Enterprise support channels with order ID and complete proof.

Please do not share OTP, password, UPI PIN, card details, or unnecessary sensitive documents with anyone. Share warranty documents only through official support channels.