Digital Products Policy

📌 Overview & Purpose

CapHanu Enterprise may sell or facilitate sale of digital products such as downloadable files, templates, graphics, design assets, ebooks, PDFs, print files, digital artwork, software-like tools, scripts, plugins, presets, documents, online resources, license keys, digital courses, digital services, and other non-physical products. Digital products are different from physical goods because they may be delivered instantly, copied easily, and accessed through a user account or secure download link.

This Digital Products Policy applies to all customers, sellers, creators, vendors, affiliates, referral users, B2B buyers, and users who purchase, download, upload, license, access, sell, promote, or use digital products on CapHanu Enterprise.

💾 What Counts as a Digital Product?

A digital product is any product delivered electronically instead of physically. Delivery may happen through direct download, account dashboard, email link, license key, streaming/access page, support-delivered file, cloud link, or manual delivery after verification.

A product may be partly digital and partly physical. For such mixed products, digital rules may apply to the digital component and physical product rules may apply to the physical component.

⬇️ Digital Delivery & Access

Digital product delivery may be automatic or manual. Automatic delivery may happen after successful payment and order verification. Manual delivery may require seller processing, file preparation, license generation, custom approval, or support verification.

Digital access depends on successful payment, order verification, account ownership, fraud/risk checks, product availability, seller delivery readiness, and platform/system availability.

🔑 License & Usage Rights

Buying a digital product usually gives the customer a limited license to use the product according to product page terms. It does not automatically transfer copyright, trademark, source ownership, resale rights, exclusive rights, or unlimited commercial rights unless specifically stated.

• Personal-use license may allow use only by the buyer for personal projects.
• Commercial-use license may allow use in business or client projects only if the product page clearly allows it.
• Single-user license may restrict use to one account/person/device/team as stated.
• Resale, redistribution, re-upload, public sharing, sublicensing, or selling as-is is not allowed unless clearly permitted.
• Editable files may be modified for permitted use, but original file ownership may remain with seller/creator.
• License terms shown on the product page, file documentation, or seller terms may override general assumptions.

If license details are important for your use case, contact support before purchase.

✅ Permitted Digital Product Use

Customers may use digital products for lawful purposes within the license terms. Permitted use depends on the specific product and license.

• Download and use the file for the allowed purpose after successful purchase.
• Keep a personal backup copy if license and product terms allow it.
• Edit templates or design files for personal/business use if the product page permits editing.
• Use commercial-use assets in business projects if commercial license is clearly included.
• Use license keys or access codes only for the allowed account/device/project.
• Contact support if file access fails or product is materially different from listing.

🚫 Prohibited Use & Sharing

Digital products are protected by license and intellectual property rules. The following activities are not allowed unless clearly authorized in writing:

• Sharing purchased files publicly or privately with unauthorized persons.
• Re-uploading, reselling, redistributing, sublicensing, renting, leaking, or giving away digital products.
• Claiming authorship or ownership of a file created by seller/creator/CapHanu Enterprise.
• Selling the same template, design, ebook, code, or asset as a competing digital product.
• Using files for illegal, hateful, defamatory, pornographic, fraudulent, phishing, malware, or harmful activities.
• Removing watermark, license notice, attribution requirement, metadata, or copyright notice where not permitted.
• Using license keys, software, scripts, or templates beyond allowed device/user/project limit.
• Attempting to bypass download limits, expiry, account verification, security token, or access control.

🔁 Digital Product Refund & Cancellation Rules

Digital products may have limited refund and cancellation rights because files, links, keys, or access may be delivered quickly and can be copied or used immediately. Refund eligibility depends on product type, access status, defect proof, seller terms, and platform verification.

If a refund is approved, CapHanu Enterprise may disable download access, cancel license key, revoke online access, reverse CapCoins/wallet benefits, and restrict further use of the digital product.

⏱️ Download Limits, Expiry & Access Duration

Digital products may have download limits, access expiry, license expiry, file availability period, account restrictions, or product-specific usage duration.

• Download link may be valid for a limited time or limited number of attempts.
• Some files may remain available in the customer account while the product/account remains active.
• License keys or online access may have activation deadline, usage period, renewal requirement, or device/account limit.
• CapHanu Enterprise may restrict access if order is refunded, charged back, disputed, fraudulent, or policy-violating.
• Access may be interrupted due to server maintenance, technical issues, seller update, legal/IP complaint, or security review.
• Customers should download and backup eligible files within the allowed period.

🧩 Compatibility, Software & Technical Requirements

Digital products may require specific software, app, device, operating system, version, font, plugin, file extractor, editor, browser, or internet connection. Customer must check compatibility before purchase.

• Editable design files may require software such as Photoshop, Illustrator, Canva, CorelDRAW, Figma, Word, Excel, PDF reader, or other tool depending on product.
• ZIP/RAR files may require extraction software.
• Fonts, mockups, plugins, images, or external assets may not be included unless clearly mentioned.
• Color, print output, layout, file appearance, and final result may vary by software, printer, device, screen, and settings.
• CapHanu Enterprise is not responsible if customer does not have the required software or skill unless the product listing was misleading.

🔐 File Security, Account Safety & Download Protection

Digital product access may be protected through account login, tokenized download links, expiry, download count, IP/device checks, file storage restrictions, watermarking, license logs, and fraud review.

• Do not share download links, license keys, OTPs, account password, or dashboard access with others.
• CapHanu Enterprise may log download time, order ID, user ID, IP/device signals, and access status for security and dispute resolution.
• Suspicious download activity may lead to temporary access hold.
• Customers must secure their email account, device, and CapHanu account to prevent unauthorized download.
• CapHanu Enterprise is not responsible for unauthorized access caused by customer sharing credentials, weak passwords, compromised email, or phishing.

©️ Copyright, IP & Ownership

Digital products may be protected by copyright, trademark, design rights, license terms, trade secrets, or other intellectual property rights. Buying a digital product does not mean buying full ownership unless specifically stated.

• Seller/creator/rights holder may retain copyright and ownership of the original digital product.
• Customer receives only the license described on the product page or file documentation.
• Digital products must not contain pirated, stolen, copied, leaked, or unauthorized third-party content.
• CapHanu Enterprise may remove or block digital products if IP complaint, piracy, malware, or legal issue is reported.
• Customers and sellers must follow the Intellectual Property Policy.

🏪 Digital Product Seller Rules

Sellers, creators, and vendors who sell digital products through CapHanu Enterprise are responsible for the legality, quality, originality, license clarity, file safety, delivery, and support of their digital products.

• Seller must upload only files they created, own, licensed, or are authorized to sell.
• Seller must not upload pirated software, cracked tools, unauthorized license keys, stolen templates, malware, spyware, or copyrighted files without permission.
• Seller must clearly mention file format, size, included files, license terms, software requirements, download limit, access period, and refund restrictions.
• Seller must ensure files are not corrupted, misleading, empty, password-locked without instruction, or materially different from listing.
• Seller must provide support for wrong file, broken link, corrupted file, or license issue where seller is responsible.
• Seller payouts may be held for refund risk, IP complaints, piracy claims, malware issues, or customer disputes.

🎨 Custom Digital Products & Design Services

Some digital products may be created according to customer instructions, such as custom logo, custom print file, personalized design, edited photo, business card, catalogue, invitation, digital artwork, or custom template.

• Customer must provide accurate text, spelling, photos, logo, color, size, format, and instructions before production.
• Customer must confirm they have rights to use uploaded logos, images, brand assets, fonts, photos, and artwork.
• Once custom digital work starts or preview is approved, cancellation/refund may be restricted.
• Minor color, layout, font, crop, or output difference may occur depending on screen, printer, software, and source file quality.
• Revision count, delivery time, source file availability, and commercial rights depend on product/service terms.

💳 Payment, Verification & Delivery Hold

Digital product delivery generally requires successful prepaid payment. COD is usually not applicable to purely digital products unless a special arrangement exists.

• Payment must be successfully confirmed before file/download/license/access is delivered.
• Failed, pending, duplicate, chargeback-linked, or suspicious payments may delay or block delivery.
• High-risk transactions may require additional verification before download access is enabled.
• If payment is reversed after delivery, access may be revoked and account may be reviewed.
• Wallet, CapCoin, coupon, gift voucher, or promotional credit use is subject to eligibility and reversal rules.

🔄 Updates, Support & Version Changes

Digital products may or may not include future updates, support, bug fixes, compatibility updates, source files, or new versions. This depends on product page terms and seller/creator rules.

• One-time purchase may include only the version available at the time of purchase.
• Future updates may be free, paid, limited-time, or unavailable depending on listing terms.
• Support may be limited to download/access issues and may not include customization, training, installation, or editing help unless stated.
• If a product is discontinued, removed for legal/IP reasons, or seller leaves the platform, future access/updates may be limited.
• Customers should save files and documentation within allowed access period.

🤖 AI-generated / AI-assisted Digital Content

Some digital products may include AI-generated or AI-assisted content, such as designs, templates, text, images, prompts, mockups, or automation files. Such products may have additional limitations.

• AI-generated content may not be fully unique unless clearly stated and verified.
• Customer must check whether AI-assisted content is suitable for commercial, trademark, printing, advertising, or legal use.
• CapHanu Enterprise does not guarantee that AI-assisted content can be trademarked, copyrighted, registered, or used without third-party review.
• AI content may contain errors, artifacts, inaccurate text, design mismatch, or style similarity risk.
• For legal branding, trademark, packaging, or official business use, customer should do independent review before use.

🪙 Wallet, CapCoin, Coupon & Reward Reversal

Digital product orders may include coupons, CapCoins, wallet credits, referral benefits, affiliate rewards, VIP benefits, or promotional credits. These may be adjusted if the order is cancelled, refunded, disputed, or marked invalid.

• CapCoins earned on a refunded digital order may be reversed.
• Coupons used on a refunded order may be restored or forfeited according to offer rules.
• Wallet credits may be adjusted according to Wallet & CapCoin Policy.
• Referral/affiliate rewards linked to refunded or fraudulent digital product orders may be reversed.
• Chargeback or unauthorized payment claims may cause access revocation and reward hold.

⚖️ Digital Product Disputes

Customers may raise disputes for wrong file, broken link, corrupted download, missing file, license issue, access issue, misleading product, duplicate payment, or unauthorized access.

• Provide order ID, product name, screenshot, error message, download time, device/browser details, and clear issue description.
• Do not share license keys, private files, passwords, OTPs, UPI PINs, or sensitive details publicly.
• Support may check download logs, order status, file status, payment status, seller response, and account ownership.
• For corrupted or missing file, replacement/fix may be attempted before refund.
• Claims raised after long delay may depend on access logs, seller availability, file retention, and policy rules.

🏢 B2B, Corporate & Bulk Digital Orders

B2B, corporate, reseller, institutional, or bulk digital product orders may have custom quotation, license terms, team access, invoice, tax, support scope, file usage, renewal, and refund rules.

• Bulk licenses may be limited by user count, device count, branch, company, project, time period, or territory.
• Resale/redistribution rights are not included unless clearly written in agreement.
• Corporate customization may require advance payment and may be non-refundable after work starts.
• GST/tax invoice, purchase order, and business details may be required for B2B orders.
• Confidential files or brand assets shared by customer must be used only for agreed work.

🗑️ Account Closure, Access Loss & Data Retention

Digital products are often linked to a customer account. Account closure, deletion, suspension, fraud restriction, or email/mobile loss may affect access.

• Customers should download eligible files and keep backups within allowed access period.
• Account deletion may remove access to dashboard downloads or online digital content.
• Refunded, disputed, chargeback-linked, or fraudulent orders may lose digital access.
• CapHanu Enterprise may retain transaction, download, license, and audit records for legal, tax, security, fraud prevention, and dispute purposes.
• Restoring access may require account ownership verification.

🔄 Policy Updates

CapHanu Enterprise may update this Digital Products Policy due to digital product expansion, license model changes, seller marketplace rules, copyright/IP requirements, payment/refund changes, security improvements, fraud prevention, or platform changes.

Updated versions will be published on this page with the latest update date. Continued purchase, download, access, sale, or use of digital products after updates means the user acknowledges the revised policy.

📩 Contact & Digital Product Support

For digital product download issue, license issue, broken link, corrupted file, wrong file, refund eligibility, seller digital product complaint, IP complaint, account access issue, or policy clarification, contact official CapHanu Enterprise support channels with complete details.

Please do not share OTP, password, UPI PIN, card PIN, CVV, full card number, private license keys, or sensitive files through unofficial channels. Use only official CapHanu Enterprise support channels.