Imitation Jewellery Policy

📌 Overview & Scope

CapHanu Enterprise may sell imitation jewellery, fashion jewellery, artificial jewellery, oxidized jewellery, plated jewellery, American diamond jewellery, stone jewellery, decorative jewellery, bridal-style artificial jewellery, festive jewellery, and similar non-precious jewellery products. This policy explains the nature of such products, product limitations, care instructions, return rules, warranty limitations, seller responsibilities, customer responsibilities, and important disclaimers.

This policy applies to jewellery products sold on CapHanu Enterprise where the product page does not clearly state that the product is real gold, real silver, real platinum, certified diamond, or any other precious metal/gemstone. For jewellery products, customers must read the product title, description, material, plating, size, color, return eligibility, warranty label, images, and care instructions before placing an order.

🚫 Not Real Gold, Not Gold Investment & No Hallmark Claim

Unless a specific product page clearly says otherwise, jewellery sold under imitation/fashion/artificial jewellery categories on CapHanu Enterprise is not real gold, not pure silver, not platinum, not certified diamond jewellery, and not precious metal investment jewellery. Such products should not be treated as gold ornaments, silver ornaments, bullion, investment assets, resale-value jewellery, or bankable precious metal products.

• No gold purity such as 24K, 22K, 18K, 14K, 916, 750, or similar should be assumed unless explicitly stated and supported by proper product details.
• No BIS hallmark, HUID, gold purity certificate, diamond certificate, gemstone certificate, or precious metal certificate should be expected for imitation jewellery.
• Words such as “gold look,” “gold plated,” “gold finish,” “gold tone,” “rose gold color,” “silver look,” or “diamond look” describe appearance/finish only, not precious metal purity.
• Imitation jewellery has no guaranteed resale value, buyback value, exchange value as gold/silver, melting value, investment value, or purity value.
• CapHanu Enterprise does not offer gold buyback, silver buyback, metal exchange, purity testing, or precious stone valuation for imitation jewellery.

Customers looking for certified real gold, certified silver, certified diamonds, or precious jewellery must not purchase imitation jewellery categories expecting precious metal value. If any listing appears unclear, contact support before purchase.

🧩 Materials, Plating, Stones & Finish

Imitation jewellery may be made from non-precious or semi-decorative materials. Materials can vary by product, seller, batch, design, and price range. Product pages may mention material details where available, but customers should understand that imitation jewellery is not equivalent to real precious jewellery.

Product materials may vary by batch or seller. If a customer has allergy, skin sensitivity, or material restriction, they should confirm product material before ordering.

🖼️ Images, Color, Shine, Size & Design Variation

Jewellery images are for representation and guidance. Actual product color, shine, stone brightness, size, finishing, plating tone, oxidized tone, pearl shade, bead shade, and packaging may vary due to lighting, photography, editing, screen brightness, mobile display settings, production batch, handmade work, stone setting, and supplier changes.

• Gold tone may look slightly yellow, antique, rose, champagne, or matte depending on lighting and batch.
• Oxidized jewellery may have uneven or antique-looking finish by design.
• Stone shade, pearl shade, bead color, thread color, and polish may vary slightly.
• Size shown on model image may look different depending on face/body size, camera angle, and styling.
• Handmade or semi-handmade jewellery may have minor design/finish variation.
• Props, boxes, stands, clothes, or styling items shown in photos are not included unless clearly mentioned.

Minor difference in shade, shine, finishing, polish, size tolerance, or batch variation does not automatically qualify as a defect unless the product is materially different from what was ordered.

💎 Care Instructions for Imitation Jewellery

Imitation jewellery needs careful handling. Unlike real precious metal jewellery, plating and artificial stones may be affected by water, sweat, perfume, soap, sanitizer, makeup, lotion, chemicals, heat, friction, and improper storage.

• Wear jewellery after applying perfume, makeup, lotion, or hair products.
• Wipe gently with a soft dry cloth after use.
• Do not use water, toothpaste, detergent, alcohol, sanitizer, or harsh polish to clean imitation jewellery.
• Keep away from children and pets due to small parts and choking risk.
• Do not store in direct sunlight, humid places, bathroom, kitchen, or open air for long periods.

Fading, polish loss, stone looseness, discoloration, scratches, or blackening caused by usage, moisture, sweat, perfume, chemicals, or improper storage is not treated as manufacturing defect.

🧴 Skin Sensitivity, Allergy & Safety Disclaimer

Imitation jewellery may contain base metals, alloy, plating, artificial stones, adhesives, beads, thread, or other decorative materials. Some users may experience skin sensitivity, itching, redness, rash, irritation, allergy, or discoloration depending on skin type, sweat, weather, product material, and usage duration.

• Customers with sensitive skin, metal allergy, nickel allergy, or known jewellery reaction should confirm material before purchase.
• Stop using the product immediately if irritation, redness, itching, or allergy occurs.
• Do not use imitation jewellery on injured, infected, pierced-but-unhealed, or irritated skin.
• Do not allow children to put small jewellery parts, beads, stones, chains, or hooks in mouth.
• Jewellery is decorative and not a medical, therapeutic, religious guarantee, astrology guarantee, or health product.

CapHanu Enterprise is not responsible for individual skin reactions caused by personal sensitivity, allergy, sweat, chemicals, or misuse. Customers should use jewellery responsibly.

🛡️ Warranty, Durability & No Long-term Guarantee

Imitation jewellery generally does not carry long-term warranty unless specifically mentioned on the product page. Fashion jewellery durability depends on material, plating quality, care, storage, usage frequency, weather, sweat, chemicals, and handling.

• No long-term guarantee is given for plating color, polish, shine, stone setting, beads, thread, hooks, chains, or artificial pearl coating unless product page specifically states warranty.
• Color fading, tarnish, blackening, plating loss, stone fall after use, scratches, bending, breakage, or damage due to rough handling is not covered.
• Manufacturing defect visible at delivery should be reported within the return window with proof.
• If seller warranty is specifically stated, that seller warranty will apply according to seller terms.
• Warranty does not cover misuse, water exposure, perfume exposure, sweat damage, chemical damage, accidental breakage, or normal wear and tear.

Customers should read the product page and Warranty Policy before purchase. If no warranty is mentioned, the product should be treated as no-warranty fashion jewellery.

🔁 Return, Refund, Replacement & Exchange Rules

Due to hygiene, delicate nature, skin contact, small parts, and resale limitations, imitation jewellery may have restricted return and exchange rules. Return eligibility depends on product page, return window, product condition, proof, seller terms, and platform policy.

Returned jewellery must be unused, unworn, unwashed, unaltered, without perfume/sweat/makeup marks, with original packaging, invoice, tags, cards, accessories, freebies, and all pieces included. Items failing quality check may be rejected.

🎥 Unboxing Video, Damage Proof & Quality Check

For jewellery claims such as damage, missing stones, wrong item, missing pair, broken hook, broken chain, empty box, or missing accessory, clear proof may be required. A continuous unboxing video is strongly recommended and may be mandatory for certain claims.

• Video should show the sealed parcel before opening, shipping label, all packaging, complete unboxing, and product issue.
• Photos should clearly show damaged part, missing stones, wrong product, broken piece, or missing item.
• Do not repair, wear, wash, polish, glue, alter, or throw packaging before claim review.
• CapHanu Enterprise/seller may inspect returned jewellery for usage marks, smell, scratches, missing parts, tampering, and mismatch.
• If claim proof is incomplete, edited, delayed, or unclear, claim may be rejected.

If the product is found used, altered, damaged after delivery, mismatched, or different from the shipped item, return/refund/replacement may be rejected.

🎨 Custom / Personalized Jewellery

Custom jewellery, name jewellery, personalized accessories, logo jewellery, special color selection, custom sets, bridal set customization, made-to-order jewellery, or any jewellery prepared according to customer instructions may be non-cancellable, non-returnable, and non-refundable after design/production starts.

• Customer must check spelling, name, date, size, color, design, and approval before confirmation.
• Minor shade, stone, finishing, and handmade variation may occur.
• Return/replacement may be considered only for verified wrong approved design, major production defect, or damage at delivery.
• Customer-provided errors, wrong spelling, wrong size selection, or change of mind are not eligible for refund.

👰 Bridal, Festival, Event & Urgent-use Jewellery

Bridal-look, festive, party-wear, garba, event, wedding, photoshoot, stage, and occasion jewellery should be ordered well in advance. Delivery delays, courier issues, size/fit preference, color variation, or customer expectation mismatch may affect urgent-use plans.

• CapHanu Enterprise does not guarantee event-date usage unless explicitly committed in writing.
• Customers should check delivery estimate, return eligibility, and product details before ordering for an event.
• For urgent use, customer should contact support before purchase to confirm feasibility.
• Loss of event, booking, makeup, photoshoot, travel, or third-party expense is not covered by product refund.

💰 Pricing, MRP, Value & Offer Disclaimer

Pricing for imitation jewellery may depend on design, finish, stone work, plating, material, seller, brand style, handmade work, packaging, stock, demand, and offers. Price does not represent gold/silver/diamond value unless explicitly stated.

• MRP and discounts may be seller-provided or brand-provided and may change without prior notice.
• Offer price, coupon, CapCoin benefit, wallet benefit, or free shipping may vary by campaign.
• Imitation jewellery has no fixed market resale value like precious metal.
• Price may differ for similar-looking products due to material, stone work, finish, seller, or stock difference.

🏪 Seller / Marketplace Jewellery Responsibility

Some jewellery products may be sold by marketplace sellers. Sellers are responsible for accurate product information, product quality, packaging, dispatch, stock, return eligibility, warranty terms, and legal compliance of their listings.

• Seller must not list imitation jewellery as real gold, real silver, real diamond, or certified precious jewellery unless legally supported.
• Seller must provide accurate material and plating information where available.
• Seller must pack delicate jewellery safely to reduce transit damage.
• Seller-caused wrong product, fake claim, poor packing, or repeated complaints may lead to seller penalties or restrictions.
• CapHanu Enterprise may moderate, correct, hide, or remove jewellery listings that mislead customers.

🏢 B2B, Wholesale & Bulk Jewellery Orders

Bulk imitation jewellery orders, reseller orders, festive stock orders, corporate gifting, event jewellery, or wholesale purchases may follow special quotation, payment, dispatch, return, and defect rules. Such orders may not follow normal retail return flexibility.

• Bulk orders may require advance payment or full payment before processing.
• Batch-wise shade, plating, stone, packaging, and finishing variation may occur.
• Bulk defect claims may require opening video, batch photos, sample inspection, and quantity-wise proof.
• Partial replacement, credit note, wallet/store credit, or negotiated solution may be provided for verified defective units.
• Wholesale/custom orders may be non-cancellable after procurement or packing starts.

©️ Design, Photo, Brand & Intellectual Property

Jewellery designs, photos, catalogue images, brand names, seller marks, and product content may belong to CapHanu Enterprise, seller, manufacturer, designer, supplier, or third-party rights holder. Customers, sellers, and third parties must not copy, misuse, scrape, resell images, or claim ownership of platform content without permission.

For custom jewellery or logo-based jewellery, customer confirms that they have legal right to use the submitted name, logo, image, trademark, design, or content. CapHanu Enterprise may reject offensive, illegal, infringing, or policy-violating customization requests.

🧑 Customer Responsibility Before Purchase

Customers should carefully review product details before ordering imitation jewellery. Online jewellery buying requires checking size, style, finish, care, policy, and usage limitations.

• Read product title, description, material, plating, size, dimensions, included items, and quantity.
• Check whether product is a set, single piece, pair, combo, or only selected variant.
• Check return eligibility, warranty/no-warranty label, and delivery estimate.
• Do not expect real gold/silver/diamond value from imitation jewellery.
• Follow care instructions strictly to improve product life.
• Raise delivery damage/wrong item claims within return window with proper proof.

⚖️ CapHanu Enterprise Rights

CapHanu Enterprise reserves the right to approve, reject, investigate, or resolve jewellery claims based on product page terms, evidence, unboxing proof, return window, seller response, product condition, hygiene concerns, usage marks, quality inspection, fraud signals, and platform policies.

We may update jewellery product information, correct listing errors, remove misleading products, restrict sellers, reject abusive claims, reverse promotional benefits, or take action against return misuse, product switching, fake damage claims, or policy violations.

🔄 Policy Updates

CapHanu Enterprise may update this Imitation Jewellery Policy from time to time due to product category expansion, seller marketplace rules, consumer protection needs, legal updates, quality standards, fraud prevention, return process changes, or customer support improvements.

Updated versions will be published on this page with the latest update date. Continued purchase or use of jewellery products after updates means the customer acknowledges the revised policy.

📩 Contact & Support

For imitation jewellery questions, material clarification, size help, seller listing concern, damage claim, wrong product, missing item, allergy concern, return eligibility, bulk order, or custom jewellery query, contact official CapHanu Enterprise support channels with order ID and complete details.

Please do not share OTP, password, UPI PIN, card details, or unnecessary sensitive personal information. For jewellery issues, share clear order details, product photos, and unboxing proof through official channels only.