General Disclaimer

📌 Overview & Acceptance

CapHanu Enterprise provides ecommerce, marketplace, customer account, seller services, digital products, custom design products, wallet/CapCoin features, referral, affiliate, content, communication, and support-related services. This General Disclaimer applies to the website, mobile-friendly pages, shop subdomain, product pages, information pages, account areas, seller areas, order systems, digital delivery, promotional pages, emails, SMS, WhatsApp communication, notifications, support messages, and any other service connected with CapHanu Enterprise.

By accessing or using the platform, browsing products, creating an account, placing an order, joining seller/referral/affiliate programs, using wallet or CapCoin benefits, downloading digital products, uploading custom files, or contacting support, you acknowledge that you have read and understood this General Disclaimer along with our Terms & Conditions, Privacy Policy, Return & Refund Policy, Cancellation Policy, Shipping & Delivery Policy, Warranty Policy, Product Disclaimer, Custom Policy, and other applicable policies.

ℹ️ Platform Information Disclaimer

Information displayed on CapHanu Enterprise is provided for general shopping, service, support, policy, educational, and operational guidance. We make reasonable efforts to keep information accurate, clear, and updated, but we do not guarantee that every page, listing, image, description, price, offer, availability, delivery estimate, policy statement, product detail, seller information, or communication will always be complete, current, uninterrupted, or free from error.

• Website information may be updated, corrected, modified, removed, or replaced at any time without prior notice.
• Some information may be provided by sellers, brands, manufacturers, suppliers, service providers, affiliates, users, or third-party systems.
• Technical errors, typographical errors, outdated data, system glitches, cache delays, stock mismatch, or third-party data issues may occur.
• Customers should verify important details before placing an order or making business decisions based on platform information.

If any detail is important for your purchase decision, business decision, legal decision, health decision, compatibility decision, or bulk order, please contact support for clarification before proceeding.

📦 Product & Service Disclaimer

Product names, descriptions, images, videos, specifications, materials, sizes, colors, compatibility details, warranties, stock, delivery estimates, and return eligibility are provided for customer guidance. Actual product appearance, packaging, performance, size, shade, finish, accessory availability, batch, or manufacturing details may vary.

Product-related disputes, returns, refunds, warranty claims, delivery issues, and cancellations will be handled according to the relevant CapHanu Enterprise policies and product page terms.

🏪 Marketplace, Seller & Third-party Product Disclaimer

CapHanu Enterprise may operate as an ecommerce marketplace where independent sellers list and sell products. Seller-listed product information may be provided by sellers and may include seller-controlled titles, descriptions, images, prices, stock, tax details, warranty terms, return eligibility, delivery promises, and compliance information.

• Sellers are responsible for accuracy of seller listings, product quality, dispatch, packing, invoice, warranty, tax compliance, and legal compliance of their products.
• CapHanu Enterprise may review, moderate, correct, hide, remove, or restrict seller listings to protect customers and platform quality.
• CapHanu Enterprise may assist with customer support, dispute resolution, refunds, returns, and seller escalation where applicable.
• Seller performance, stock, delivery, warranty, and product quality may vary by seller.

Marketplace support does not mean CapHanu Enterprise guarantees every seller statement, every seller product, or every third-party claim beyond what is specifically required by policy or law.

🏷️ Pricing, Offers, Coupons & Promotional Disclaimer

Prices, MRP, discounts, offer percentages, coupons, cashback-style benefits, wallet credits, CapCoins, referral rewards, affiliate rewards, free shipping benefits, combo offers, sale offers, and promotional campaigns may change without prior notice. Offers may be time-limited, stock-limited, user-specific, category-specific, seller-specific, pincode-specific, or subject to additional terms.

• Pricing errors, MRP errors, discount calculation errors, coupon glitches, tax errors, or technical mistakes may be corrected.
• CapHanu Enterprise may cancel or refuse orders placed due to obvious pricing error, technical glitch, fraudulent activity, or offer misuse.
• Coupon, CapCoin, wallet, referral, and affiliate benefits may be reversed if linked order is cancelled, returned, refunded, fake, fraudulent, or ineligible.
• Cart value, shipping charge, COD charge, coupon eligibility, and final payable amount may change before order confirmation.
• Offers do not create a permanent entitlement and may be withdrawn or modified according to campaign rules.

Customers should review final order summary before payment or COD confirmation.

🧑‍⚕️ No Professional Advice Disclaimer

Information on CapHanu Enterprise is not intended to be professional advice. Content related to beauty, health, wellness, ayurvedic, herbal, personal care, fitness, electronics, finance, tax, business, law, seller compliance, product safety, or any other specialized subject is provided for general information and shopping guidance only.

• Health, beauty, wellness, ayurvedic, or personal care information is not medical advice, diagnosis, treatment, or prescription.
• Seller, tax, GST, business, legal, finance, or compliance information is not legal, tax, accounting, or financial advice.
• Electronics, installation, repair, compatibility, or technical information is not a substitute for qualified technician guidance where required.
• Customers should consult qualified professionals for medical, legal, tax, finance, engineering, safety, or technical decisions.

Individual results and suitability may vary. Customers use products according to their own judgment, instructions, and professional guidance where needed.

🛡️ Health, Safety & Personal Use Disclaimer

Customers are responsible for reading product labels, usage instructions, warnings, expiry dates, ingredients, compatibility requirements, safety instructions, allergy information, and care instructions before using any product. Some products may not be suitable for children, pregnant persons, sensitive skin, medical conditions, allergies, pets, or specific usage environments.

• Stop using a product if irritation, allergy, discomfort, burning, rash, unusual reaction, or safety concern occurs.
• Keep small parts, jewellery, toys, packaging, wires, sharp items, and chemicals away from children and pets.
• Use electronics, chargers, appliances, tools, and fitness products according to safety instructions.
• Do not misuse products beyond their intended purpose.
• CapHanu Enterprise is not responsible for damage caused by misuse, negligence, unauthorized repair, unsafe handling, or failure to follow instructions.

🤖 Digital Products, AI, Search & Automated Suggestions

CapHanu Enterprise may provide digital products, downloads, templates, design files, licenses, AI-assisted search, chatbot support, recommendations, automated filters, product suggestions, content summaries, support automation, and personalized browsing experiences. Such features are provided for convenience and may not always be accurate, complete, or suitable for every user.

• Digital products may have access limits, license restrictions, expiry, account ownership rules, and download limits.
• AI/search suggestions are not guarantees of product suitability, quality, compatibility, health outcome, business outcome, or customer satisfaction.
• Automated recommendations may be based on browsing behavior, popularity, category, keywords, seller data, or system logic.
• Users must review actual product page and policies before purchase.
• Digital product misuse, unauthorized sharing, copying, redistribution, or license violation may lead to access restriction.

📝 User Content, Reviews, Ratings & Community Disclaimer

Users may submit reviews, ratings, questions, answers, images, videos, comments, support messages, product feedback, seller feedback, custom design files, and other content. Such content reflects user opinion, experience, or submitted material and does not necessarily represent the view of CapHanu Enterprise.

• Reviews and ratings are not guaranteed indicators of product performance for every customer.
• User content may be moderated, hidden, edited, rejected, or removed if it violates policy.
• Users are responsible for ensuring uploaded content is lawful, non-infringing, respectful, accurate, and does not disclose private information of others.
• CapHanu Enterprise may use submitted reviews, ratings, feedback, photos, or content for platform display and marketing where permitted by policy and law.

🔗 Third-party Links, Services & External Platforms

CapHanu Enterprise may link to or integrate with third-party websites, courier tracking pages, payment gateways, social media platforms, map services, analytics tools, communication providers, seller portals, brand service centers, warranty portals, affiliate links, and external resources. These third parties operate independently.

• We are not responsible for third-party website content, privacy practices, security, service availability, technical failures, or policy changes.
• Payment processing, courier delivery, service center decisions, bank settlement, and external tracking may depend on third-party systems.
• Customers should review third-party terms and policies before submitting data or completing transactions on external platforms.
• Use of third-party services may be necessary for payment, delivery, warranty, support, or analytics.

💳 Payment, Delivery, Warranty & Refund Disclaimer

Payments, refunds, delivery, shipping, warranties, replacements, returns, cancellations, wallet credits, and related support processes are governed by relevant CapHanu Enterprise policies and third-party provider systems. Timeframes shown on the platform are estimates unless specifically guaranteed in writing.

• Payment success, refund credit, chargeback, bank reversal, or gateway settlement may depend on payment provider and bank systems.
• Delivery estimates may change due to courier delay, seller delay, address issue, weather, serviceability, or operational disruptions.
• Warranty approval may depend on brand, seller, manufacturer, service center, product condition, and warranty terms.
• Return/refund eligibility may depend on product category, return window, proof, inspection, seller confirmation, and policy compliance.

🔐 Account, Security & Unauthorized Use Disclaimer

Users are responsible for maintaining confidentiality of account login details, passwords, OTPs, devices, email accounts, mobile numbers, and payment credentials. CapHanu Enterprise will not ask for passwords, UPI PINs, card PINs, full card details, or OTPs through unofficial channels.

• Do not share OTP, password, UPI PIN, bank details, or sensitive credentials with anyone.
• Use official website and official support channels only.
• CapHanu Enterprise is not responsible for losses caused by phishing, fake calls, fake links, user negligence, shared devices, weak passwords, or unauthorized access due to user-side compromise.
• Report suspicious account activity immediately.

👛 Wallet, CapCoin, Referral & Affiliate Disclaimer

Wallet, CapCoins, loyalty points, VIP benefits, cashback-style credits, referral rewards, affiliate commissions, coupons, gift cards, and promotional credits are platform benefits subject to rules, eligibility, expiry, fraud checks, order status, return status, and campaign terms.

• Such benefits are not cash, bank deposits, securities, guaranteed income, or permanent entitlements unless specifically stated.
• Rewards may be reversed if linked order is cancelled, returned, refunded, disputed, fake, self-referred, fraudulent, or policy-violating.
• Affiliate and referral tracking may fail or be rejected due to cookie/device settings, invalid traffic, duplicate accounts, misuse, or campaign rules.
• CapHanu Enterprise may hold, reduce, cancel, or reverse benefits in case of technical error, abuse, fraud, duplicate credit, or policy violation.

©️ Intellectual Property & Content Disclaimer

Website design, text, graphics, logos, icons, images, product content, catalogue content, custom design previews, code, layouts, policy text, brand elements, and platform materials may belong to CapHanu Enterprise, sellers, brands, suppliers, licensors, or third-party rights holders.

• Users must not copy, scrape, reproduce, resell, modify, misuse, or redistribute platform content without permission.
• Brand names, product names, trademarks, and logos belong to their respective owners.
• Users uploading custom files confirm they have rights or permission to use such content.
• CapHanu Enterprise may reject or remove infringing, illegal, offensive, or unauthorized content.

🖥️ Technical Availability & Website Operation

We aim to keep the platform available, secure, and functional, but uninterrupted access cannot be guaranteed. Website or service availability may be affected by server maintenance, software updates, hosting issues, cyber incidents, network problems, third-party outages, payment gateway failures, courier API issues, browser compatibility, user device problems, or force majeure events.

CapHanu Enterprise may suspend, restrict, modify, or discontinue any feature, product, offer, service, page, seller tool, user tool, or digital functionality for maintenance, security, legal compliance, business needs, or service improvement.

🌧️ Force Majeure & Events Beyond Control

CapHanu Enterprise will not be responsible for delays, failure, interruption, or non-performance caused by events beyond reasonable control. These may include natural disasters, flood, fire, cyclone, earthquake, pandemic, epidemic, lockdown, government restriction, strike, transport disruption, courier failure, power outage, internet outage, cyberattack, supplier failure, bank/payment failure, war, riot, public emergency, or legal restriction.

In such cases, delivery, refunds, support, dispatch, seller operations, digital access, and customer communication may be delayed or modified according to operational feasibility.

⚖️ Limitation of Liability

To the maximum extent permitted by applicable law, CapHanu Enterprise, its owners, employees, sellers, partners, suppliers, affiliates, service providers, and representatives shall not be liable for indirect, incidental, special, consequential, punitive, expectation-based, business-loss, profit-loss, data-loss, reputation-loss, event-loss, opportunity-loss, or third-party-loss claims arising from use of the platform, products, services, seller listings, third-party systems, product misuse, delivery delay, policy misunderstanding, technical errors, or reliance on general information.

This disclaimer does not exclude liability that cannot be excluded under applicable law. Genuine customer issues such as wrong product, damaged delivery, eligible refund, eligible warranty claim, or legal consumer rights will be handled according to applicable policies and law.

🧑 User & Customer Responsibility

Users are responsible for using the platform carefully and lawfully. Before placing an order, users should review product information, seller terms, price, taxes, shipping charges, return eligibility, warranty, delivery estimate, address, mobile number, payment method, customization details, and applicable policies.

• Do not place fake orders, test orders, fraudulent orders, self-referral orders, or abusive COD orders.
• Do not misuse coupons, wallet, CapCoins, referral, affiliate, returns, refunds, or warranty systems.
• Do not upload illegal, infringing, offensive, misleading, or unauthorized custom content.
• Do not attempt to hack, scrape, reverse engineer, overload, or disrupt the platform.
• Keep proof such as invoice, order ID, unboxing video, product photos, and communication records where needed.
• Contact support promptly for genuine issues within the relevant policy window.

📚 Relationship with Other Policies

This General Disclaimer should be read together with all other CapHanu Enterprise policies. If a specific policy applies to a specific topic, that specific policy may provide more detailed rules than this general page.

• Product-specific issues: Product Disclaimer and product page terms.
• Returns and refunds: Return & Refund Policy.
• Order cancellation: Cancellation Policy.
• Shipping and delivery: Shipping & Delivery Policy.
• Warranty: Warranty Policy and product warranty terms.
• Custom products: Custom Design Product Policy.
• Privacy and data: Privacy Policy.
• Website/service use: Terms & Conditions.

In case of conflict, the more specific policy, product page term, written order term, or applicable legal requirement may apply depending on the issue.

🔄 Updates to This Disclaimer

CapHanu Enterprise may update this General Disclaimer from time to time due to legal changes, platform changes, product category changes, seller marketplace updates, payment/shipping changes, AI/search improvements, customer support improvements, fraud prevention, or business requirements.

Updated versions will be published on this page with the latest update date. Continued use of the platform after updates means the user acknowledges the revised General Disclaimer.

📩 Contact & Support

For questions about this General Disclaimer, product information, seller listings, pricing, order issues, policies, digital products, wallet/CapCoin, referral/affiliate issues, privacy, or support, contact official CapHanu Enterprise support channels.

Please do not share OTP, password, UPI PIN, card details, or unnecessary sensitive information with anyone. Use only official CapHanu Enterprise support channels.