Referral Policy

📌 Overview & Purpose

CapHanu Enterprise may provide a referral program where existing customers can invite friends, family, customers, or other genuine users to join and shop on the platform. Eligible referrals may earn CapCoins, wallet credits, coupons, loyalty points, VIP benefits, promotional rewards, or other campaign benefits according to the active referral offer.

This Referral Policy applies to all referral codes, referral links, invite messages, referrer accounts, referred user accounts, referral rewards, reward reversals, CapCoin credits, wallet credits, coupons, referral campaigns, referral tracking, and any referral-related activity on CapHanu Enterprise.

🔗 Referral Program Scope

The referral program may allow a user to share a unique referral code or referral link with eligible new users. When a new user joins and completes the required action according to campaign rules, the referrer and/or referred user may receive a reward.

Referral program availability may vary by user, campaign, account status, location, product category, order value, customer group, device, or platform decision. CapHanu Enterprise may pause, modify, or discontinue referral benefits at any time.

✅ Referral Eligibility

To participate in the referral program, both referrer and referred user must meet the eligibility requirements. CapHanu Enterprise may apply automated and manual checks before approving referral rewards.

• Referrer must have a valid CapHanu account in good standing.
• Referred user must be a genuine eligible user and may need to be a first-time user according to campaign rules.
• Referral code/link must be used correctly during signup, registration, checkout, or campaign-defined step.
• Required action must be completed within the campaign validity period.
• Referred order may need to be delivered successfully and pass the return/refund/cancellation window.
• Both accounts must pass fraud, duplicate, device, payment, address, order, and abuse checks.
• Referral benefits may be limited per user, per account, per device, per payment method, per household, per phone number, per address, or per campaign.

🎁 Referral Rewards & Benefit Types

Referral rewards may be issued in different forms depending on campaign. Reward amount, timing, eligibility, expiry, and redemption rules may change by campaign and may be visible in customer dashboard, referral page, offer page, or checkout.

CapHanu Enterprise may decide whether reward is given to referrer only, referred user only, or both. Reward may be credited instantly, after signup, after first eligible order, after delivery, after return window, or after manual approval depending on campaign.

✅ What Counts as a Valid Referral?

A referral is generally valid only when it represents a genuine invitation and genuine use of the platform. A valid referral must satisfy campaign terms and pass review.

• Referred user must be genuine and not created only to generate rewards.
• Referred user must use the correct referral code/link within the required time and process.
• Referred user may need to complete mobile/email verification.
• First eligible order may need to meet minimum value, payment, delivery, and non-return conditions.
• Order must not be cancelled, refunded, returned, chargeback-linked, fake, suspicious, or policy-violating.
• Referral tracking must be recorded successfully in the system.
• Referrer and referred user must not be the same person, same duplicate account, or abusive linked account.

🚫 Invalid Referral & Self-referral Rules

CapHanu Enterprise does not allow referral misuse. Any referral that appears fake, artificial, duplicate, self-created, reward-farming, misleading, or policy-violating may be rejected or reversed.

• Self-referral using another mobile number, email, device, payment method, or account is not allowed.
• Creating duplicate accounts for referral reward is not allowed.
• Referring family/household members may be restricted if the campaign requires unique users and anti-abuse checks mark the referral as linked.
• Using fake names, fake addresses, fake orders, fake payments, or fake delivery attempts is prohibited.
• Bulk referral account creation, bot signups, automated signups, temporary emails, virtual numbers, or suspicious device patterns are prohibited.
• Sharing referral code through spam, misleading ads, fake coupons, impersonation, unauthorized brand pages, or illegal promotion is prohibited.
• Referrals linked to returned, cancelled, refunded, RTO, disputed, chargeback, or fraudulent orders may be invalid.

📍 Tracking, Attribution & Referral Code Use

Referral rewards depend on correct tracking. Tracking may use referral code, referral link, account entry, cookies, URL parameters, app/website session, signup form, checkout field, device data, or other system records.

• Only one referrer may be attributed to one referred user/order unless campaign says otherwise.
• If multiple referral links or codes are used, final attribution may be decided by system rules such as first-click, last-click, signup code, or checkout code.
• Referral tracking may fail if cookies are blocked, link is modified, browser clears data, user does not complete signup, or code is entered incorrectly.
• Manual reward credit may be refused if system cannot verify referral connection.
• CapHanu Enterprise system records will generally be considered final for referral attribution unless clear error is proven.

🔁 Cancellation, Return, Refund & Reward Reversal

Referral rewards are linked to valid activity. If the linked activity later becomes invalid, rewards may be reversed, cancelled, blocked, or adjusted.

If reward has already been used before reversal, CapHanu Enterprise may adjust future rewards, wallet balance, CapCoins, refunds, order benefits, or account ledger.

📢 Referral Sharing & Promotion Rules

Users may share referral codes/links with genuine contacts through personal communication, social media, messaging apps, or other lawful channels. Sharing must be honest, non-spammy, and not misleading.

• Do not spam strangers or mass-send referral links where it violates platform, telecom, email, or social media rules.
• Do not impersonate CapHanu Enterprise, its staff, official page, seller, brand, or support team.
• Do not create fake coupon pages, fake brand pages, fake customer support pages, or misleading landing pages.
• Do not promise guaranteed income, guaranteed rewards, fixed earning, job, investment return, or employment through referral program.
• Do not use paid ads with CapHanu brand terms unless written permission is given.
• Do not make false claims about product quality, refund, warranty, delivery, or offer terms.

👤 Referred User Benefit & Responsibility

A referred user may receive signup coupon, first-order discount, CapCoins, wallet credit, free-shipping benefit, or other promotional benefit depending on the active campaign. The referred user must also follow normal platform policies.

• Referred user should read product page, policies, return eligibility, warranty, shipping terms, and pricing before ordering.
• Signup benefit may be one-time only and may not be combined with all offers.
• Benefit may expire if not used within campaign validity.
• Benefit may be cancelled if referred user account is duplicate, suspicious, fake, or linked to abuse.
• Referred user cannot demand reward if referral code was not applied or campaign rules were not completed.

🤝 Referral vs Affiliate Program

Referral program is generally meant for genuine customer-to-customer invitation. Affiliate program, if offered separately, may be meant for content creators, publishers, influencers, websites, partners, or professional promoters.

• Referral rewards and affiliate commissions may have different tracking, payout, disclosure, and tax rules.
• A user may not be allowed to claim both referral reward and affiliate commission for the same transaction unless campaign allows it.
• Affiliate partners may need to follow separate Affiliate Policy, advertising rules, disclosure rules, and payout terms.
• Referral links must not be used for large-scale commercial promotion unless permitted by CapHanu Enterprise.

🔒 Privacy & Referral Data

Referral tracking may involve user account details, referral code, signup information, order status, device signals, cookie/session data, fraud review signals, and campaign records. Such data may be used to operate the referral program, prevent abuse, resolve disputes, and improve platform experience.

• Referrer may see limited referral status such as pending, approved, rejected, or rewarded.
• Detailed personal data of referred user may not be shown to the referrer unless policy and privacy settings allow it.
• Users must not share someone else’s private details while promoting referral links.
• Referral records may be retained for audit, fraud prevention, customer support, legal, tax, and accounting purposes.
• Data handling is subject to the Privacy Policy.

🧾 Tax & Accounting Disclaimer

Referral rewards, wallet credits, CapCoins, coupons, gift benefits, or promotional credits may have tax, accounting, or reporting consequences depending on user type, reward type, value, and applicable rules.

• Users are responsible for understanding any tax implications that may apply to referral rewards.
• CapHanu Enterprise may apply tax deduction, reporting, or documentation requirements where legally required.
• Business users, sellers, influencers, affiliates, and high-volume referrers may have additional tax/accounting responsibilities.
• Referral rewards are promotional unless stated otherwise and may not be treated as salary, employment income, investment return, or guaranteed payout.

🛡️ Fraud, Abuse & Misuse Control

CapHanu Enterprise may monitor referral activity to detect fake referrals, duplicate accounts, bot activity, reward farming, coupon abuse, fake orders, self-referrals, affiliate abuse, payment manipulation, device manipulation, and abnormal behavior.

• Suspicious rewards may remain pending, blocked, or rejected until review completes.
• CapCoins, wallet credits, coupons, VIP benefits, and referral rewards may be reversed for misuse.
• Accounts involved in referral abuse may face reward cancellation, COD restriction, wallet hold, order cancellation, account suspension, or legal action.
• CapHanu Enterprise may combine signals such as device, IP, payment method, address, phone, email, order pattern, return pattern, and user behavior.
• Technical loophole use, duplicate reward claims, or system manipulation may lead to recovery and account action.

⚖️ Referral Disputes & Missing Reward Claims

Users may contact support if they believe a referral reward is missing or wrongly rejected. The user must provide referral code/link, referred user details where safe, order ID, screenshot, campaign details, dates, and clear explanation.

• Disputes should be raised within a reasonable time after the referral activity.
• CapHanu Enterprise may review system logs, referral tracking, account records, order status, payment status, return/refund status, and fraud signals.
• Manual reward credit may be refused if referral tracking is not valid or campaign rules are not met.
• Support screenshots alone may not override system records or campaign eligibility rules.
• Final resolution may include approval, rejection, pending status, partial reward, reversal, or account review.

🔄 Program Changes, Expiry & Termination

CapHanu Enterprise may change referral reward values, eligibility, expiry, tracking rules, offer duration, minimum order value, reward type, user limits, category exclusions, fraud checks, or program availability at any time.

• Referral campaign may be paused, modified, or discontinued without creating future reward entitlement.
• Old referral links may stop working after campaign expiry or system update.
• Pending rewards may be processed according to the rules applicable at the time of valid activity, unless fraud or error is found.
• CapHanu Enterprise may restrict referral program for specific accounts, regions, products, campaigns, or risk groups.

🧑 Customer Responsibility

Customers participating in referral programs should act honestly and responsibly. Referral should be used to invite genuine users, not to create artificial rewards.

• Share referral links only through lawful and respectful methods.
• Do not mislead people about rewards, prices, products, return policy, warranty, or delivery.
• Do not create duplicate accounts or use another person’s identity.
• Do not share referral links through spam, fake support pages, fake coupons, or fake brand pages.
• Read Wallet & CapCoin Policy, Offers Policy, Privacy Policy, and Terms before claiming benefits.

⚖️ CapHanu Enterprise Rights

CapHanu Enterprise reserves the right to verify, approve, reject, hold, reverse, expire, adjust, or cancel referral rewards based on campaign rules, system tracking, order status, account behavior, fraud signals, refund/return records, payment disputes, and policy compliance.

We may update referral rules, remove referral access, limit reward values, restrict accounts, audit referrals, reverse benefits, or take action against misuse. CapHanu Enterprise’s internal system records may be treated as the primary record for referral tracking and reward status, subject to genuine error correction.

📩 Contact & Support

For referral code issues, missing referral reward, CapCoin credit, wallet credit, referral rejection, suspicious referral activity, campaign rules, or policy clarification, contact official CapHanu Enterprise support channels with complete details.

Please do not share OTP, password, UPI PIN, card details, or unnecessary sensitive information. Use only official CapHanu Enterprise support channels for referral help.