B2B & Wholesale Policy

📌 Overview & Purpose

CapHanu Enterprise may provide B2B, wholesale, bulk supply, reseller supply, institutional supply, corporate purchase, distributor purchase, retail shop purchase, seller-to-business supply, and special procurement services. These transactions may be different from normal retail purchases because order value, quantity, pricing, shipping, payment, cancellation, GST invoice, inspection, and return rules may be customized.

This B2B & Wholesale Policy applies to all business buyers, wholesalers, retailers, resellers, distributors, institutions, offices, corporate buyers, manufacturers, suppliers, sellers, vendors, and partners using CapHanu Enterprise for bulk or business transactions.

🏢 B2B & Wholesale Scope

A transaction may be treated as B2B/wholesale if it involves business purpose, resale, bulk quantity, special pricing, purchase order, GST invoice request, quotation, supplier arrangement, custom packaging, business delivery, distributor supply, or non-standard retail terms.

• B2B orders may include ready stock, made-to-order stock, seller-sourced stock, distributor-sourced stock, imported stock, custom product, or mixed-category order.
• B2B order confirmation may depend on stock, seller acceptance, quotation approval, payment, GST verification, dispatch feasibility, and logistics availability.
• Retail website price does not automatically apply to B2B quantity, and B2B price does not automatically apply to retail orders.

🪪 Business Buyer Eligibility, KYC & GST Details

CapHanu Enterprise may request business information before accepting B2B or wholesale orders. This helps reduce fraud, prepare correct invoice, confirm delivery, and manage tax/compliance requirements.

CapHanu Enterprise may reject or hold B2B orders if business details are incomplete, incorrect, suspicious, unverifiable, or mismatched with payment/invoice requirements.

💰 Quotation, Pricing, MOQ & Bulk Discount

B2B/wholesale pricing may depend on product category, quantity, MOQ, stock availability, seller margin, procurement cost, logistics cost, packaging, payment mode, market price, tax, warranty terms, delivery location, and validity period.

• Quotation price may be valid only for the mentioned quantity, product, variant, delivery location, and validity period.
• Minimum Order Quantity (MOQ) may apply by product, seller, category, warehouse, or quotation.
• Bulk discount may reduce or change if quantity is reduced, delivery location changes, payment is delayed, or stock changes.
• Prices may be exclusive or inclusive of GST depending on quotation; buyer should check before approval.
• Shipping, packaging, loading/unloading, insurance, transport, COD, payment handling, or special fulfilment charges may be separate unless quotation says included.
• Market price, MRP, retail price, wholesale price, and distributor price may differ.

📄 Purchase Order, Proforma Invoice & Order Confirmation

For B2B orders, CapHanu Enterprise may issue or receive quotation, proforma invoice, purchase order, work order, email confirmation, advance receipt, or order confirmation. Each document has a specific purpose and should be reviewed carefully.

Any change after confirmation, such as quantity, product, variant, delivery address, invoice details, or packaging, may require revised quotation and may affect price, timeline, tax, or availability.

💳 Payment Terms, Advance & Credit

B2B/wholesale orders may require prepaid payment, advance payment, milestone payment, full payment before dispatch, partial payment, security deposit, or other written payment terms. Credit terms are not automatic and may be offered only after approval.

• Advance payment may be required to reserve stock, begin procurement, start custom work, or confirm bulk dispatch.
• COD is usually not available for B2B/wholesale orders unless specifically approved.
• Credit period, if offered, must be written and may require business verification, credit approval, purchase history, and payment discipline.
• Delayed payment may lead to dispatch hold, quotation expiry, order cancellation, interest/late fee where agreed, or account restriction.
• Payment must be made only to official CapHanu Enterprise-approved bank account, payment gateway, UPI, or authorized payment mode.
• Buyer must not pay to personal accounts, unknown UPI IDs, or unofficial links claiming to represent CapHanu Enterprise.

🧾 GST, Tax Invoice, E-way Bill & Business Records

B2B buyers and sellers are responsible for providing accurate tax and business information. Invoice and tax treatment may depend on seller, buyer, product, state, supply type, GSTIN, shipping location, billing location, and applicable law.

• Buyer must provide correct GSTIN, legal name, billing address, shipping address, state, and contact details before invoice generation.
• Invoice changes after dispatch/invoice generation may not be possible or may require credit/debit note process where allowed.
• Tax invoice may be issued by CapHanu Enterprise or the marketplace seller depending on transaction model.
• Buyer is responsible for verifying GST details before order confirmation.
• E-way bill, transport document, delivery challan, or other logistics/tax document may be required for certain bulk shipments.
• Buyer and seller should consult their tax advisors for GST input credit, TDS/TCS, accounting, and compliance responsibilities.

📦 Stock, Lead Time & Backorder

Bulk orders may require stock verification, seller coordination, supplier procurement, packaging planning, quality check, and transport arrangement. Delivery timeline may be longer than retail orders.

• Stock shown online may not represent wholesale availability for large quantity.
• Lead time may depend on product, quantity, seller, warehouse, custom work, raw material, packaging, and transport.
• Partial dispatch may be offered where stock is available in batches.
• Backorder or procurement-based orders may require advance payment and may have limited cancellation.
• Delays may occur due to supplier delay, production issue, courier/transport issue, quality rejection, public holidays, natural events, or force majeure.
• CapHanu Enterprise may cancel or revise order if stock is unavailable, product is discontinued, price changes unexpectedly, or supplier fails to supply.

🚚 Shipping, Logistics, Insurance & Delivery

B2B/wholesale shipments may be delivered through courier, transport, cargo, surface logistics, seller delivery, warehouse pickup, customer-arranged transport, or other approved mode. Shipping responsibility and cost should be clearly confirmed before order finalization.

If delivery location is difficult, remote, restricted, commercial-building controlled, or requires special entry/pass/unloading support, buyer must inform before dispatch.

🔍 Inspection, Shortage, Damage & Wrong Item Reporting

B2B buyers should inspect goods promptly after delivery. Bulk shipment issues should be reported quickly because delayed reporting makes courier, seller, warehouse, and stock verification difficult.

• Check package count, outer condition, invoice quantity, product variant, batch/serial where applicable, and visible damage at delivery.
• For shortages, damaged boxes, wrong item, or tampered shipment, report as soon as possible with photos/videos, delivery proof, invoice, and package labels.
• Unboxing video is recommended for high-value, fragile, electronics, jewellery, custom, and bulk shipments.
• Do not dispose of packaging until issue is resolved.
• Claims raised after long delay may be rejected if evidence is insufficient or product custody cannot be verified.
• For transport/cargo delivery, buyer should note damage/shortage remarks on delivery document where possible.

🔁 Cancellation, Return, Replacement & Refund

B2B and wholesale orders may have stricter cancellation and return rules than normal retail orders because stock may be specially reserved, procured, packed, manufactured, customized, or dispatched in bulk.

• Cancellation may be allowed before procurement, packing, customization, or dispatch starts, subject to quotation/order terms.
• Advance payment may be non-refundable or partially refundable if procurement, custom work, packaging, seller cost, or logistics cost has already started.
• Return may not be accepted for buyer’s change of mind, slow resale, overstock, wrong internal estimate, or market price change.
• Return/replacement may be considered for verified wrong product, defective product, damaged shipment, shortage, or product not matching confirmed quotation.
• Bulk return may require approval, inspection, pickup arrangement, restocking decision, and cost allocation.
• Refund may be processed after return receipt, quality check, seller verification, tax adjustment, and approval.
• Custom-made, personalized, made-to-order, imported-on-demand, and special procurement products may be non-cancellable/non-returnable after confirmation.

🛠️ Warranty, Guarantee & After-sales Support

Warranty and after-sales support for B2B orders may depend on product category, manufacturer, seller, brand, quantity, invoice, serial number, batch, usage conditions, and written terms.

• Warranty may be manufacturer warranty, seller warranty, service warranty, limited warranty, or no warranty depending on product.
• Buyer must keep invoice, warranty card, serial number, product packaging, and proof of purchase where required.
• Bulk warranty claims may require product-wise inspection and may not be processed as single blanket claim.
• Damage caused by misuse, improper storage, wrong installation, commercial overuse, unauthorized repair, or negligence may not be covered.
• Consumables, clearance goods, custom goods, imitation jewellery, fragile items, digital items, and promotional goods may have limited or no warranty unless stated.
• Service timeline may depend on brand/service center/seller availability.

🛡️ Product Compliance, Quality & Restricted Goods

B2B buyers and sellers must follow product safety, legal compliance, restricted products, intellectual property, tax, packaging, labeling, and quality requirements. Bulk quantity does not allow listing, buying, or reselling non-compliant products.

• Products must not be counterfeit, stolen, smuggled, pirated, unsafe, expired, relabeled unlawfully, or prohibited/restricted under platform policy.
• Applicable product declarations such as MRP, quantity, batch, expiry, manufacturer/importer details, country of origin, safety warnings, and label details should be accurate where required.
• Buyer must not use CapHanu Enterprise products for illegal resale, misleading advertisement, fake branding, or prohibited channels.
• Seller/supplier must provide genuine product source and compliance documents where required.
• CapHanu Enterprise may hold, cancel, or report orders if product compliance risk, legal concern, IP complaint, or safety issue is found.

🏪 Seller, Supplier & Vendor Rules

Sellers and suppliers fulfilling B2B/wholesale orders through CapHanu Enterprise must maintain accurate stock, truthful pricing, genuine products, proper invoice, safe packaging, dispatch discipline, and compliance proof.

• Seller must not quote or supply fake branded, restricted, unsafe, expired, damaged, or non-compliant products.
• Seller must honor accepted quotation unless stock, price, or compliance issue makes supply impossible and is communicated promptly.
• Seller must pack goods according to bulk transit risk and product nature.
• Seller must provide correct product details, GST/tax details, warranty terms, batch/expiry where applicable, and dispatch documents.
• Seller may be responsible for wrong dispatch, shortage, quality issue, fake product, invoice error, delay, or customer claim caused by seller fault.
• Seller payout may be held for B2B disputes, returns, legal claims, counterfeit risk, payment dispute, or compliance issue.

🎟️ Offers, Coupons, Wallet, CapCoin & Retail Benefits

Retail offers, coupons, CapCoins, wallet credits, referral benefits, free shipping, flash sale benefits, and customer loyalty rewards may not apply to B2B/wholesale orders unless specifically mentioned in the quotation or campaign terms.

• B2B pricing is usually negotiated separately and may already include bulk discount.
• Retail coupons may be disabled for wholesale carts, bulk orders, quotation orders, or business accounts.
• Wallet/CapCoin use may be restricted or require approval for B2B orders.
• Referral/affiliate rewards may not apply to negotiated B2B supply unless the program specifically supports it.
• If an offer is applied by error to a B2B order, CapHanu Enterprise may correct or reverse it before or after confirmation where legally appropriate.

🛒 Resale, Marketplace & Downstream Customer Responsibility

B2B buyers who resell products are responsible for their own resale compliance, customer communication, GST/accounting, warranty disclosure, return policy, packaging, advertising, and product claims.

• Buyer must not make false claims, fake brand claims, fake warranty claims, or misleading discounts while reselling.
• Buyer must follow applicable laws for resale, labeling, invoice, tax, consumer rights, and product safety.
• CapHanu Enterprise is not responsible for buyer’s downstream resale promises unless agreed in writing.
• Buyer must not use CapHanu Enterprise brand name in a way that suggests official dealership, franchise, distributorship, or authorization unless written approval is given.
• Buyer must handle their own end-customer complaints unless the issue is directly linked to verified product defect or written warranty terms.

🔐 Confidentiality, Business Data & Account Security

B2B orders may involve quotations, negotiated prices, supplier details, invoices, business documents, product plans, custom requirements, and commercial information. Such information should be handled responsibly.

• Buyer and seller should not publicly disclose confidential quotation, negotiated price, supplier information, or business terms without permission.
• Business account login, OTP, password, payment approval, and order authority must be protected.
• Only authorized business representatives should approve quotations, payments, returns, and dispatch changes.
• CapHanu Enterprise may verify authority before acting on high-value changes, bank changes, delivery changes, or refund requests.
• Personal and business data will be handled according to Privacy Policy and applicable platform rules.

🛡️ Fraud, Misuse & Risk Review

CapHanu Enterprise may review B2B/wholesale orders for fraud, fake purchase orders, payment risk, invoice misuse, fake GST details, suspicious bulk quantity, restricted product risk, export/import misuse, counterfeit risk, or abnormal order behavior.

• Orders may be held if payment proof is suspicious, bank details mismatch, business identity is unverifiable, or product usage appears unlawful.
• Fake purchase orders, forged payment screenshots, altered GST certificates, false business identity, or fake resale claims are prohibited.
• CapHanu Enterprise may request additional documents or cancel/refund orders if verification fails.
• Bulk orders linked to restricted products, suspicious end-use, fake accounts, or policy violations may be refused.
• Misuse may lead to account restriction, order cancellation, payment hold, recovery, seller action, or legal escalation.

🌦️ Delay, Force Majeure & Supply Disruption

B2B/wholesale orders may be affected by events beyond reasonable control, such as supplier delay, transport strike, natural disaster, fire, flood, pandemic, government restriction, import delay, courier disruption, payment gateway issue, public holiday, compliance hold, or sudden stock unavailability.

• CapHanu Enterprise will try to communicate material delays where possible.
• Buyer may be offered revised timeline, partial supply, alternative product, backorder, or refund/cancellation depending on stage and terms.
• CapHanu Enterprise is not liable for indirect business loss, resale loss, profit loss, tender penalty, customer penalty, or downstream commitment unless explicitly agreed in writing.
• Buyers should not commit resale delivery to their customers without considering realistic dispatch and transit timelines.

⚖️ Disputes, Claims & Escalation

B2B disputes may relate to pricing, quantity, invoice, tax, payment, delivery, damage, shortage, quality, warranty, returns, cancellation, seller action, or quotation interpretation. Disputes should be raised with complete proof.

• Provide quotation/proforma invoice, purchase order, final invoice, payment proof, order ID, delivery proof, photos/videos, and issue explanation.
• For shortage/damage, provide package photos, delivery document, unboxing video, and report promptly.
• For payment dispute, provide transaction ID, bank reference, amount, and date/time.
• For quality dispute, provide batch/serial where available, defect photos, usage condition, and sample proof if requested.
• CapHanu Enterprise may review seller proof, courier records, payment records, warehouse proof, and business communication before resolution.
• Possible resolution may include correction, replacement, credit note, debit note, refund, partial settlement, rejection, or escalation.

🔄 Policy Updates & Special Terms

CapHanu Enterprise may update this B2B & Wholesale Policy due to business expansion, seller marketplace changes, tax/compliance updates, logistics changes, fraud prevention, payment rules, category-specific requirements, or platform improvements.

• Latest published policy applies unless a specific written agreement states otherwise.
• Quotation-specific terms may override general policy for that order.
• Special category terms may apply for digital products, custom products, imitation jewellery, electronics, fashion, beauty, food-like products, or restricted categories.
• Continued use of B2B/wholesale services means the buyer/seller acknowledges the revised policy.

📩 Contact & B2B Support

For B2B quotation, wholesale price, MOQ, GST invoice, bulk order, proforma invoice, purchase order, dispatch status, payment verification, delivery issue, shortage, damage, return approval, seller supply issue, or policy clarification, contact official CapHanu Enterprise support channels with complete details.

Please do not share OTP, password, UPI PIN, card PIN, CVV, full card number, or bank password. Share business documents, GST details, purchase orders, and payment proof only through official CapHanu Enterprise support channels.