Shipping & Delivery Policy
Effective Date: 01 January 2026
Last Updated: March 2026
Introduction
This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of products purchased from the website https://caphanu.com, operated by CapHanu Enterprise.
We aim to provide reliable and efficient shipping services to ensure that customers receive their orders in a timely and secure manner.
By placing an order on our website, customers agree to follow the terms and conditions described in this Shipping and Delivery Policy.
Shipping Locations
CapHanu Enterprise currently provides shipping services only within India. Orders placed through the website https://caphanu.com will be delivered to addresses located within the country.
At present, we do not offer international shipping. Any future updates regarding shipping availability to other locations will be communicated through the website.
Customers are responsible for providing accurate and complete shipping address details to ensure successful delivery of their orders.
Order Processing Time
Orders placed on the website https://caphanu.com are usually processed within 1 to 3 business days after the order confirmation.
Order processing includes order verification, product availability confirmation, packaging, and preparation for shipment.
Orders placed on weekends, public holidays, or outside business hours may be processed on the next working day.
Shipping Timeframe
Once an order has been processed and dispatched, delivery usually takes approximately 3 to 7 business days depending on the delivery location within India.
Delivery timelines may vary based on factors such as the customer's location, courier service availability, and other logistical conditions.
CapHanu Enterprise strives to ensure timely delivery, but the exact delivery time may vary depending on the courier partner and regional service coverage.
Delivery Delays
While CapHanu Enterprise makes every effort to deliver orders within the estimated timeframe, delivery delays may occasionally occur due to factors beyond our control.
Such factors may include courier service delays, weather conditions, public holidays, transportation disruptions, or other unforeseen logistical issues.
In the event of a delivery delay, we will make reasonable efforts to keep customers informed and assist in tracking the shipment whenever possible.
Shipping Charges
Shipping charges for orders placed on https://caphanu.com may vary depending on the product, delivery location, and applicable promotional offers.
Any applicable shipping charges will be clearly displayed during the checkout process before the order is confirmed.
CapHanu Enterprise reserves the right to update or modify shipping charges from time to time based on operational or logistical requirements.
Order Tracking
Once an order has been shipped, customers may receive shipment details or tracking information through the communication method used during the order process.
Tracking information, when available, allows customers to monitor the progress of their shipment and estimated delivery status.
Customers are advised to use the provided tracking details to stay updated about their order delivery status.
Incorrect Address
Customers are responsible for providing accurate and complete shipping address details at the time of placing an order on https://caphanu.com.
CapHanu Enterprise will not be responsible for delivery failures, delays, or additional charges that may occur due to incorrect, incomplete, or invalid shipping address information provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply for reshipping the order to the correct address.
Delivery Attempts
Courier partners may attempt delivery of the shipment to the provided address multiple times depending on their delivery policies.
If the customer is unavailable at the time of delivery or fails to receive the package after several delivery attempts, the shipment may be returned to the sender.
Customers are advised to ensure availability at the delivery address or coordinate with the courier service if necessary to successfully receive the order.
Damaged Packages During Delivery
If a customer receives a package that appears to be damaged, opened, or tampered with at the time of delivery, the customer is advised to inspect the package carefully before accepting it.
Customers should record an unboxing video or take clear photos of the package and product immediately after receiving the shipment in case any damage is found.
Any issues related to damaged packages must be reported within 72 hours of delivery so that the matter can be reviewed and appropriate assistance can be provided.
Lost or Missing Shipments
In rare cases, a shipment may be delayed, lost, or marked as delivered but not received due to courier or logistical issues.
If a customer believes that their shipment is lost or missing, they should contact CapHanu Enterprise with their order details so that the matter can be investigated with the courier partner.
We will make reasonable efforts to assist in resolving such issues and provide appropriate support based on the investigation results.
Delivery Confirmation
A shipment will generally be considered successfully delivered once it has been marked as delivered by the courier service to the address provided by the customer at the time of order placement.
Customers are advised to ensure that the delivery address is correct and that someone is available to receive the package at the specified location.
CapHanu Enterprise may rely on the delivery confirmation provided by the courier partner as proof of successful delivery.
Shipping Restrictions
CapHanu Enterprise may not be able to deliver orders to certain remote or restricted locations depending on the service availability of courier partners.
In such cases, customers may be contacted for alternative delivery arrangements or the order may be cancelled with an applicable refund.
Shipping availability may vary based on logistical limitations, regional service coverage, or regulatory restrictions.
Policy Updates
CapHanu Enterprise reserves the right to update, modify, or revise this Shipping and Delivery Policy at any time without prior notice.
Any changes made to this policy will be published on this page. Customers are encouraged to review this policy periodically to stay informed about the latest shipping and delivery terms.
By continuing to use the website https://caphanu.com and placing orders, customers agree to the updated version of this Shipping and Delivery Policy.
Contact Information
If you have any questions, concerns, or requests related to this Shipping and Delivery Policy, you may contact CapHanu Enterprise using the information provided below.
- Business Name: CapHanu Enterprise
- Owners: Mr. Vimal Gohil & Mrs. Vilas Gohil
- Website: https://caphanu.com
- Email: support@caphanu.com
- Country: India
Customers may contact us regarding shipping inquiries, delivery issues, or policy-related questions. Our team will review the request and respond accordingly.