Cancellation Policy
Effective Date: 01 January 2026
Last Updated: March 2026
Introduction
This Cancellation Policy explains the conditions under which customers may request cancellation of orders placed on the website https://caphanu.com, operated by CapHanu Enterprise.
We aim to provide a transparent and fair cancellation process while ensuring smooth order processing and delivery operations.
By placing an order on our website, customers agree to follow the terms and conditions described in this Cancellation Policy.
Order Cancellation Before Processing
Customers may request cancellation of an order before the order has been processed or prepared for shipment.
If the cancellation request is received before the order enters the processing stage, the order may be cancelled without any additional charges.
Once the cancellation request is confirmed, any payment made for the order will be processed for refund according to the applicable refund policy.
Order Cancellation After Processing
Once an order has been processed or prepared for shipment, cancellation requests may not always be accepted.
Orders that have entered the packaging, customization, or preparation stage may already be scheduled for dispatch, and therefore cancellation may not be possible.
CapHanu Enterprise reserves the right to determine whether an order can be cancelled after processing based on the order status and operational stage.
Order Cancellation After Shipment
Once an order has been shipped or dispatched for delivery, cancellation requests may not be accepted.
In such cases, customers may need to follow the Return and Refund Policy if they wish to return the product after receiving it, subject to the applicable return conditions.
CapHanu Enterprise is not responsible for cancellation requests made after the order has already been shipped.
Custom Printing Order Cancellation
Orders placed for custom printing products may not be eligible for cancellation once the design has been approved or the production process has started.
Since custom printed products are created specifically based on the customer’s design, text, or image request, these orders cannot usually be modified or cancelled after processing begins.
Customers are advised to carefully review and confirm their design details before placing or approving a custom printing order.
Company Right to Cancel Orders
CapHanu Enterprise reserves the right to cancel any order at its discretion in certain situations. This may include cases such as product unavailability, pricing errors, technical issues, or suspected fraudulent activity.
Orders may also be cancelled if incorrect or incomplete information has been provided by the customer, including inaccurate billing or shipping details.
If an order is cancelled by CapHanu Enterprise after payment has been completed, the applicable refund will be processed according to the refund policy.
Refund for Cancelled Orders
If an order is successfully cancelled before it has been processed or shipped, any payment made by the customer will be eligible for a refund.
Refunds will generally be processed using the same payment method used at the time of placing the order. The time required for the refunded amount to reflect may vary depending on the payment provider or bank policies.
For Cash on Delivery (COD) orders, no refund process is required if the order is cancelled before shipment.
Fraudulent Order Prevention
CapHanu Enterprise reserves the right to monitor orders placed on the website https://caphanu.com in order to prevent fraudulent activities, misuse of services, or repeated cancellation abuse.
If an order is suspected to be fake, misleading, or placed with the intention of misusing Cash on Delivery (COD) or other services, the company may cancel the order without prior notice.
Customers who repeatedly place fake orders, misuse cancellation policies, or attempt fraudulent activities may be restricted from placing future orders on the website.
Policy Updates
CapHanu Enterprise reserves the right to update, modify, or revise this Cancellation Policy at any time without prior notice.
Any changes made to this policy will be published on this page. Customers are encouraged to review this policy periodically to stay informed about the current cancellation terms and conditions.
By continuing to use the website https://caphanu.com and placing orders, customers agree to the updated version of this Cancellation Policy.
Contact Information
If you have any questions, concerns, or requests regarding this Cancellation Policy, you may contact CapHanu Enterprise using the details provided below.
- Business Name: CapHanu Enterprise
- Owners: Mr. Vimal Gohil & Mrs. Vilas Gohil
- Website: https://caphanu.com
- Email: support@caphanu.com
- Country: India
Customers may contact us regarding order cancellation requests or policy-related questions. Our team will review the request and respond accordingly.