Custom Order Policy
Effective Date: 01 January 2026
Last Updated: March 2026
Introduction
This Custom Order Policy outlines the terms and conditions related to customized products ordered through the website https://caphanu.com, operated by CapHanu Enterprise.
Custom orders may include products such as printed T-shirts, mugs, caps, bottles, or other personalized items created based on customer-provided designs, text, or images.
Custom Design Submission
Customers placing custom orders may provide their own designs, images, text, or artwork for printing on selected products.
Customers are responsible for ensuring that the submitted design files are clear, appropriate, and suitable for printing.
Design Approval Responsibility
Customers must carefully review their design details including spelling, layout, colors, and images before confirming the order.
Once the order is confirmed and production begins, changes to the design may not be possible.
Intellectual Property Responsibility
Customers must ensure that the designs, logos, text, or images submitted for custom printing do not violate copyright, trademark, or intellectual property rights of any third party.
CapHanu Enterprise is not responsible for copyright issues arising from designs submitted by customers.
Order Processing for Custom Products
Custom printed products require additional processing time compared to standard products due to the personalization process.
Production will begin once the order is confirmed and design details are finalized.
Cancellation of Custom Orders
Custom orders may not be cancelled once the design has been approved or the printing process has started.
Customers are advised to review their order details carefully before placing a custom order.
Return and Refund for Custom Products
Custom printed products are generally not eligible for return or refund because they are specifically created based on customer requests.
However, if a product is received damaged or significantly different from the approved design, customers may report the issue within the specified timeframe.
Printing Variations
Minor differences in color, print placement, or design appearance may occur due to printing processes, screen display differences, or material variations.
Such minor variations are considered normal and may not qualify as defects.
Policy Updates
CapHanu Enterprise reserves the right to update or modify this Custom Order Policy at any time without prior notice.
Customers are encouraged to review this policy periodically to stay informed about the latest terms related to custom orders.
Contact Information
If you have any questions regarding custom orders or this policy, you may contact CapHanu Enterprise using the information below.
- Business Name: CapHanu Enterprise
- Owners: Mr. Vimal Gohil & Mrs. Vilas Gohil
- Website: https://caphanu.com
- Email: support@caphanu.com
- Country: India