Warranty Policy
Effective Date: 01 January 2026
Last Updated: March 2026
Introduction
This Warranty Policy describes the terms and conditions under which warranty services may apply to products purchased from the website https://caphanu.com, operated by CapHanu Enterprise.
Our goal is to provide clear information regarding product warranty coverage, limitations, and the process for addressing warranty-related issues.
By purchasing products from our website, customers acknowledge and agree to the terms outlined in this Warranty Policy.
Warranty Coverage
Warranty coverage may apply only to certain eligible products depending on the product category and manufacturer terms.
Products that may qualify for limited warranty coverage can include certain electronic accessories or items where warranty support is provided by the manufacturer or seller.
Most products such as fashion items, imitation jewellery, customized products, and similar categories may not include warranty coverage unless explicitly mentioned on the product page.
Warranty Period
The warranty period, if applicable, will vary depending on the type of product and the terms provided by the manufacturer or supplier.
Any applicable warranty duration will be clearly mentioned on the respective product page or product description where warranty coverage is offered.
If no warranty information is mentioned for a product, it should be considered that the product is sold without warranty coverage.
Warranty Claim Process
If a product qualifies for warranty coverage and a defect or issue is identified within the applicable warranty period, customers may contact CapHanu Enterprise to initiate a warranty claim.
Customers may be required to provide order details, product images, videos, or other relevant information to verify the warranty claim.
Once the issue is reviewed and verified, CapHanu Enterprise may provide further instructions regarding repair, replacement, or other applicable support based on the warranty terms.
Products Not Covered Under Warranty
Certain products may not be eligible for warranty coverage depending on the nature of the product and the category in which it is sold.
Items such as fashion products, imitation jewellery, customized or custom printed items, and similar products generally do not include warranty coverage unless specifically stated on the product page.
Customers are advised to review the product description carefully to understand whether warranty coverage is applicable for the specific product.
Physical Damage Exclusion
Warranty coverage does not apply to products that have been physically damaged due to misuse, accidental impact, improper handling, or unauthorized modifications.
Products that show signs of external damage, water exposure, tampering, or normal wear and tear may not qualify for warranty service.
CapHanu Enterprise reserves the right to inspect the product and determine whether the issue falls under warranty coverage or is excluded due to physical damage.
Replacement or Repair Decision
After reviewing and verifying a valid warranty claim, CapHanu Enterprise may decide whether the product will be repaired, replaced, or otherwise resolved based on the nature of the issue.
The final decision regarding repair, replacement, or other resolution methods will depend on product availability, manufacturer policies, and the condition of the returned product.
CapHanu Enterprise reserves the right to determine the most appropriate solution for resolving warranty-related issues.
Warranty Limitations
Warranty coverage, where applicable, is limited only to the terms described in this policy or as specified on the respective product page.
CapHanu Enterprise does not guarantee that all products will include warranty coverage, and warranty support may vary depending on the product category and manufacturer conditions.
The warranty provided does not cover issues caused by improper use, external damage, or circumstances beyond normal product functionality.
Policy Updates
CapHanu Enterprise reserves the right to update, modify, or revise this Warranty Policy at any time without prior notice.
Any changes made to this policy will be published on this page. Customers are encouraged to review this page periodically to stay informed about the latest warranty terms and conditions.
By continuing to use the website https://caphanu.com and purchasing products, customers agree to the updated version of this Warranty Policy.
Contact Information
If you have any questions or requests related to this Warranty Policy, you may contact CapHanu Enterprise using the information below.
- Business Name: CapHanu Enterprise
- Owners: Mr. Vimal Gohil & Mrs. Vilas Gohil
- Website: https://caphanu.com
- Email: support@caphanu.com
- Country: India
Customers may contact us regarding warranty inquiries or product-related concerns. Our team will review the request and respond accordingly.