Frequently Asked Questions
General Questions
1. What is CapHanu?
CapHanu is an online ecommerce store offering fashion products, accessories, custom printed products, electronics accessories, pooja items, ayurvedic items and more.
2. Is CapHanu an online store?
Yes, CapHanu operates as a fully online ecommerce platform.
3. Do you have a physical store?
Currently CapHanu operates primarily through its online website.
4. Is shopping on CapHanu safe?
Yes, we use secure payment gateways and follow privacy policies to protect customer data.
5. Do I need an account to shop?
No, guest checkout is available.
6. Can I create an account?
Yes, creating an account helps track orders and manage purchases.
7. Can I shop using mobile?
Yes, CapHanu website works on mobile, tablet and desktop.
8. Do you update products regularly?
Yes, new products are added frequently.
9. Do you offer discounts?
Yes, seasonal offers and promotional discounts may be available.
10. Can I recommend products?
Yes, customers can contact support for product suggestions.
Orders
11. How do I place an order?
Select products, add to cart and complete checkout.
12. Can I order multiple items?
Yes, you can place multiple items in one order.
13. Will I receive order confirmation?
Yes, confirmation is sent after placing order.
14. Can I cancel my order?
Orders can be cancelled before shipping.
15. Can I change my address?
Address changes are possible before dispatch.
16. Can I track my order?
Yes, tracking details will be provided.
17. Can I reorder products?
Yes, previous orders can be reordered.
18. What if I enter wrong address?
Contact support immediately.
19. Can I place bulk orders?
Yes, bulk orders are possible.
20. Do you limit order quantity?
Some products may have quantity limits.
Payments
21. What payment methods are accepted?
UPI, Debit Card, Credit Card, Wallet and COD.
22. Is COD available?
Yes, Cash on Delivery is available for many orders.
23. Is online payment secure?
Yes, payment gateways use secure encryption.
24. Do you store card details?
No, payment details are not stored.
25. What if payment fails?
You can retry payment.
26. Will I receive payment receipt?
Yes, payment confirmation will be provided.
27. Can I pay partially?
Partial payments are not available.
28. Are there hidden charges?
No hidden charges are applied.
29. Are refunds processed to original method?
Yes, refunds are processed accordingly.
30. Can I pay using wallet?
Yes, wallet payments may be supported.
Shipping
31. Do you deliver across India?
Yes, we ship across India.
32. Do you ship internationally?
Currently international shipping is not available.
33. How long does delivery take?
Delivery usually takes 3-7 days.
34. Which courier partners do you use?
We use reliable courier services.
35. Can I track shipment?
Yes tracking link will be shared.
36. What if delivery is delayed?
Delays may occur due to logistics issues.
37. What if order is lost?
Support team will assist resolution.
38. Can I choose delivery date?
Specific delivery dates are usually not available.
39. Are shipping charges applied?
Shipping charges may apply depending on order.
40. Do you offer express delivery?
Express delivery may be available for some locations.
Returns
41. What is the return policy?
Returns can be requested within 72 hours of delivery.
42. How do I request return?
Use the return request form.
43. Can all products be returned?
Some products like custom printed items may not be returnable.
44. What if product is damaged?
Contact support with product photos.
45. What if wrong product is delivered?
Return request can be raised.
46. How long does refund take?
Refund processing time may vary.
47. Will I pay return shipping?
Depends on return reason.
48. Are refunds guaranteed?
Refunds depend on return approval.
49. Can replacement be requested?
Yes replacement may be offered.
50. Are custom products returnable?
Custom products usually cannot be returned.
Products
51. What products do you sell?
Fashion, accessories, pooja items, ayurvedic products, electronics accessories and more.
52. Are images accurate?
Product images represent the item but slight variations may occur.
53. Do you restock products?
Yes depending on availability.
54. Can I request product availability?
Yes through support.
55. Do you sell real jewellery?
No, imitation jewellery only.
56. Do you sell electronics devices?
No only accessories.
57. Are products new?
Yes all products are new.
58. Do you offer warranty?
Warranty depends on product.
59. Can product color vary?
Yes slight color differences may occur.
60. Can I request bulk pricing?
Yes bulk requests may be considered.
Customer Support
61. How can I contact support?
Email support@caphanu.com
62. Do you offer phone support?
Currently support is primarily through email.
63. What are support hours?
Support hours may vary.
64. How quickly will I get reply?
Support usually responds within reasonable time.
65. Can I send feedback?
Yes customer feedback is welcome.