Return & Refund Policy

Effective Date: 01 January 2026
Last Updated: March 2026

Introduction

This Return and Refund Policy outlines the conditions under which customers may request returns, replacements, or refunds for products purchased from the website https://caphanu.com, operated by CapHanu Enterprise.

We aim to provide a fair and transparent process for handling return and refund requests while ensuring the quality and authenticity of our products. Customers are advised to read this policy carefully before placing an order.

By purchasing products from our website, customers agree to follow the terms and conditions described in this Return and Refund Policy.

Return Eligibility

Products purchased from the website https://caphanu.com may be eligible for return under certain conditions. To qualify for a return, the product must be unused, in its original condition, and returned with the original packaging and accessories, if applicable.

Customers must ensure that the product is not damaged, altered, or used after delivery. Items that show signs of use, wear, or damage caused by the customer may not be accepted for return.

The eligibility for return is also subject to the specific conditions mentioned in this policy, including the return timeframe and product category restrictions.

Return Request Timeframe (72 Hours Policy)

Customers must submit a return request within 72 hours (3 days) from the time the product is delivered. Requests made after this period may not be accepted.

Customers are advised to carefully inspect the product immediately after delivery and report any issues such as damaged items, defective products, or incorrect deliveries within the specified timeframe.

To process a return request, customers may be required to provide order details along with clear photos or videos of the product received.

Condition of Returned Products

To be eligible for a return, the product must be returned in the same condition in which it was received. The item should be unused, undamaged, and kept in its original packaging along with any accessories, tags, or documents provided at the time of delivery.

Products that are returned with signs of use, physical damage, missing parts, or altered packaging may not qualify for return or refund.

CapHanu Enterprise reserves the right to inspect returned products before approving a refund or replacement request.

Unboxing Video Requirement

Customers are strongly advised to record an unboxing video while opening the package at the time of delivery. This video may be required as proof in case of claims related to damaged products, missing items, or incorrect products received.

The unboxing video should clearly show the unopened package, the shipping label, and the complete process of opening the package and inspecting the product.

Return or replacement requests related to damage, missing items, or incorrect products may not be accepted if a valid unboxing video is not provided as supporting evidence.

Damaged or Defective Products

If a customer receives a product that is damaged, defective, or not functioning properly, they must report the issue within 72 hours of delivery.

Customers may be required to provide clear photos or an unboxing video showing the condition of the product as received. This information helps us verify the issue and process the return or replacement request efficiently.

After verification, CapHanu Enterprise may offer a replacement, return approval, or refund depending on the nature of the issue and product availability.

Incorrect Product Delivered

If a customer receives a product that is different from the item ordered, they must report the issue within 72 hours of delivery.

Customers may be required to provide order details along with clear photos or an unboxing video showing the product received. This helps verify the issue and ensure the correct resolution process.

Once the issue is verified, CapHanu Enterprise may arrange for a replacement or approve a return and refund depending on the circumstances and product availability.

Non-Returnable Products

Certain products may not be eligible for return or refund due to the nature of the item. These may include products that are customized, personalized, or specifically manufactured according to customer requirements.

Items that have been used, damaged by the customer, or returned without original packaging, tags, or accessories may also be considered non-returnable.

CapHanu Enterprise reserves the right to determine whether a returned product qualifies under the non-returnable category based on the condition of the product and the terms mentioned in this policy.

Custom Printing Products Policy

Products that are customized or printed according to customer-provided designs, text, images, or specifications may not be eligible for return or refund once the order has been processed.

Since custom printed items are specifically created based on the customer's request, such products cannot be resold or reused for other customers.

However, if a custom printed product is received in a damaged condition or the delivered item is significantly different from the approved design, customers may report the issue within 72 hours of delivery for review.

Return Approval Process

All return requests submitted by customers will be reviewed by CapHanu Enterprise before approval. Customers may be required to provide order details, product images, or an unboxing video to verify the return request.

Once the request is reviewed and verified, customers will be informed whether the return request has been approved or rejected based on the conditions mentioned in this policy.

If the return request is approved, customers will receive further instructions regarding the return procedure and the next steps for replacement or refund processing.

Return Shipping Responsibility

Once a return request is approved, customers may be required to follow the instructions provided by CapHanu Enterprise regarding the return shipping process.

Depending on the situation, return shipping may be arranged by the company or the customer may be asked to ship the product back using a reliable courier service.

Customers are advised to securely pack the product in its original packaging to avoid damage during return transit. CapHanu Enterprise is not responsible for products that are damaged during the return shipping process due to improper packaging.

Refund Eligibility

Refunds may be issued only after the returned product has been received and inspected by CapHanu Enterprise. The product must meet the return conditions mentioned in this policy in order to qualify for a refund.

If the returned item is found to be used, damaged, or not in its original condition, the refund request may be rejected.

Refund eligibility may also depend on the type of product purchased and the reason for the return request.

Refund Processing Time

Once a return is approved and the returned product is received and verified, the refund process will be initiated by CapHanu Enterprise.

Refunds are typically processed within 5 to 10 business days, depending on the payment method used and the policies of the payment service provider.

Customers will be notified once the refund has been successfully initiated.

Payment Method Refund Rules

Refunds will be processed using the same payment method that was used at the time of placing the order, wherever possible.

For orders paid through online payment methods such as UPI, debit cards, credit cards, or digital wallets, the refund will be issued back to the original payment source.

For Cash on Delivery (COD) orders, customers may be required to provide valid bank account details or other appropriate payment information to process the refund.

The time taken for the refunded amount to reflect in the customer’s account may vary depending on the policies of the respective payment service provider or bank.

Order Cancellation Policy

Customers may request to cancel an order before it has been processed or shipped. Once the order has been dispatched for delivery, cancellation requests may not be accepted.

If an order is successfully cancelled before shipment, any payment made for the order will be processed for refund according to the applicable refund policies.

CapHanu Enterprise reserves the right to cancel orders in certain situations, including but not limited to product unavailability, pricing errors, payment issues, or suspected fraudulent activity.

Fraudulent Return Prevention

CapHanu Enterprise reserves the right to monitor return requests in order to prevent fraudulent activities, misuse of return policies, or repeated return abuse.

If a return request is found to be suspicious, misleading, or intentionally fraudulent, the request may be rejected and appropriate action may be taken to protect the business.

Customers who repeatedly place false claims, misuse return policies, or attempt to obtain refunds without valid reasons may be restricted from placing future orders on the website https://caphanu.com.

Product Inspection After Return

All returned products will be carefully inspected by CapHanu Enterprise after they are received. The inspection process is conducted to verify the condition of the returned item and ensure that it meets the return conditions mentioned in this policy.

The product must be unused, undamaged, and returned with its original packaging, tags, and accessories if applicable. If the returned product does not meet the required conditions, the return or refund request may be rejected.

The final decision regarding approval of the return or refund will be made after the product inspection process is completed.

Refund Rejection Conditions

CapHanu Enterprise reserves the right to reject refund requests if the returned product does not meet the conditions mentioned in this Return and Refund Policy.

Refund requests may be rejected if the product is found to be used, damaged by the customer, missing original packaging, or returned with missing parts or accessories.

Refund requests may also be rejected if the return request is submitted after the specified return timeframe or if sufficient proof of the issue is not provided when required.

The final decision regarding refund approval or rejection will be made after reviewing the returned product and the details provided by the customer.

Shipping Charges Policy

Shipping charges paid at the time of placing an order may not be refundable unless the return is due to a damaged product, defective item, or an incorrect product delivered by CapHanu Enterprise.

In cases where the return request is approved due to company error, such as incorrect or defective items, the applicable shipping charges may be refunded or adjusted as part of the refund process.

For other approved return cases, shipping charges related to return delivery may be the responsibility of the customer unless stated otherwise by CapHanu Enterprise.

Policy Updates

CapHanu Enterprise reserves the right to update, modify, or revise this Return and Refund Policy at any time without prior notice.

Any changes made to this policy will be published on this page with the updated effective date. Customers are encouraged to review this policy periodically to stay informed about the current return and refund conditions.

By continuing to use the website https://caphanu.com and placing orders, customers agree to the latest version of this Return and Refund Policy.

Contact Information

If you have any questions, concerns, or requests related to this Return and Refund Policy, you may contact CapHanu Enterprise using the information provided below.

• Business Name: CapHanu Enterprise
• Owners: Mr. Vimal Gohil & Mrs. Vilas Gohil
• Website: https://caphanu.com
• Email: support@caphanu.com
• Country: India

Customers may contact us regarding return requests, refund inquiries, or policy-related questions. Our team will review the request and respond accordingly.